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Experiences extended our Webshop with booking capabilities, who are very important for us.
Thanks to Mark and the team for the great and quick support and the big flexibility to support our demands!
Well done and 100% recommendation from us.
Thank you for review! We love the mission and purpose of your community outreach programs. We're looking forward to supporting you as you invite people in to have fun and challenging experiences at your climbing wall gym.
s( ^ ‿ ^)-b
As a newer user - we implemented Experiences to book clients into our dog park. The app functions well for booking, and is easy to use - so if you are looking for a basic program, this works.
However the customer service since passing the Trial Day has been nilch. All support tickets go unanswered and when waiting on their online chat, it just lingers. I have yet to get a response on implementing links on the description, ability to use simple things such as BOLD or UNDERLINE. Will be looking to book Tip or Sesami instead due to their customer service reviews. I just think it is distasteful that Customer Service was soooo good during our Trial time, which gave false expectations.
I'm really sorry we dropped the ball on this. It looks like we left your inquiry open for 3 days while we were investigating an issue with why our editor is stripping out some HTML. We should have gotten back to you faster with a progress check-in.
We definitely don't prioritize customer service only during the software trial period. Our mission is to support our customer's businesses consistently and provide the best support we possibly can, all the time.
We wish you great success with your business and hope that you find a solution that works for you.
This is a great app; schedule your time for the event, the number of people and set the price. The developers answer questions promptly and fix problems with a great about of customer support. If you're looking into events, experiences, or tickets, definitely get this app. It's wonderful.
Thanks for the positive review. It feels great to be providing a good solution to really cool experiential businesses like Chancery Lane!
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This app has been extremely helpful to us as we start to launch a new program with weekly events. The chat support is very helpful and relatively quick to respond. There is room for improvement and requested features, hence the 4 stars, but they take requests and even let you vote on the requests of others to try and move them higher in the queue. Looking forward to some of the in planning updates.
Thank you for your honest review. We're going to work as hard as we can to turn that 4-star into a 5-star!
We love what you're doing at Primal Pastures and our interactions with you so far. Your upcoming farm membership looks like a fantastic value and we wish you the best with that (and on all your interesting bookable experiences). Farm on!
Spoke with development company a few times. It was a good start. I was excited about features they were working on because I needed them. They promised them to me in March but it didn't happen. Here we are in May and no new features. I feel like they strung me along for a couple extra months just to get my money. Example of how a good thing turns bad. People > Product.I would have stayed on if they had been courteous and honest.
We're sorry that we were unable to deliver the specific features you were looking for in a satisfactory timeline. Software being what it is, it has taken a lot more time to deliver a solid feature release. We're sorry that you felt like we strung you along, however, our correspondence shows that we were very courteous but weren't able to give you free months while you were proving your business model.
We'd love to have you back in the future but hope you thrive regardless of the tools you use. Good luck out there!
Unhelpful Humans. This was a great until a major update broke all the functionality. Also the price jumped for $29 to $49 a month, yet it's only a BETA product. Stay away. Actually, I would not use Shopify for event-based anything as it really sucks. I am going to have to rebuild this site in another platform
Yep, our "improvements" broke some critical stuff on the app. We have been working around the clock and are happy to say all the issues you've complained about have been addressed and are going live soon.
I'm sorry the app is not sufficient for your needs and we wish you well.
I would encourage others to not heed our friend's advice to stay away from Shopify for event-based business. Although apps like ours are still relatively young to the platform, I can guarantee you that the combination of apps like ours and Shopify's fantastic retail solution is going to be transformative for many businesses.
Don't be afraid to contact us and ask your questions, we'll be here just like we were with adapt for every single question and frustration they had.
App just works! I would recommend this to anyone looking for an events calendar. Also the response time on support is great
Thanks for being an excellent customer and for the awesome review! And if any of you review readers are in Fishers, Indiana, and want to get your faces out of screens, you should visit Grey Gauntlet to pick up a board game, a geeky gift, or attend one of their events.
We run painting and furniture upholstery courses and needed a simple to use app to plugin to our Shopify Store. We are new to Shopify and so had a number of questions about how to make things work properly. The team from Experiences was incredibly responsive and friendly, taking the time to answer even the silliest of questions from me! We are now enjoying taking many workshop bookings and are very happy using Experiences!
Thanks Michelle! We're super happy to have such an accomplished crafts-person and educator as a customer. I'd encourage all Australians to beat a quick path to Mint by Michelle for a workshop to learn how to revitalize and enhance their tired old bureaus, side tables, dressers, wardrobes, and coffee-stained coffee tables.
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This app was very disappointing and I would not recommend it to another store.
Firstly the events massively oversold. The tickets sold extremely fast and it quickly became apparent that more than the ticket limit had been sold. When we realised, one of the events had oversold by 40% with another also overselling. We took them off sale immediately or this number could have been way worse. This has left us in an extremely difficult situation with our restaurant team having to cater for a massively increased event at such an extremely busy time which is not good.
Also once the event information came through we could see there were some serious issues with the details that had been entered by the customers.
Overall we feel the app has caused just a huge amount of issues.
We're very sorry for your negative experience with us. Negative reviews are a good learning experience for our team, and we'll be digging into what happened here and updating our response to your review soon.
Updated: This app has promise (great developers and support) but unfortunately didn't work for my purposes. We really need another option other than a calendar view to sort through multiple events. My customers were having to scroll through 6 months of blanked out dates to get to the one date we had--there should be an option for a dropdown menu of dates. We were losing sales dramatically due to this function.
Updated response: We're sorry to see you go! For future reference, if we have the pleasure of serving you again, we do have an additional date picker that is a month view (https://bityl.co/5e8T) and we also have a big calendar that combines all your experiences into one view with a list option (https://bityl.co/5e8W).
In the meantime, good luck with your beautiful farm and experiences!
Thanks for your review. It is a pleasure to work out some of these issues with you and we really appreciate your patience. Your farm looks magical and lovely!
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