Reviews (32)

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 20, 2017

does not work on some templates, this has been confirmed by the support

Completepc4you
United Kingdom
About 3 hours using the app
October 31, 2017

I think it's a good app. I had tried a couple of other Options apps but this is the only one that has the flexibility that I need. The only issue is the support i think, because i send them an email to install for me and they did not reach back to me directly, as other apps do.

Thepionears
Greece
39 minutes using the app
August 2, 2022

Great app that solved the irritating issue with Shopifys limited options. The guys at the support are THE BEST. Extremely professional and quick!

Svenska Padelligan
Sweden
8 days using the app
June 15, 2021

The technical team helped me modify the template several times very carefully. We are very sorry and great thanks to the APP team.

Camvon
China
4 days using the app
June 4, 2021

I had an issue with the app and the customer service team was very fast and responsive and fixed the issue for me in a timely manner.

Luxe Atlantic
United States
3 months using the app
May 17, 2021

I reckon I installed 5-7 apps before this one, I found them all confusing nit this though. Thank you so much it's perfect

Electrified
Australia
About 5 hours using the app
January 29, 2021

Great app ! Great customer service, answer really fast and really helpfull.
i recommand this app !!!!!!!!!!!!!!!!!

KdesignMTY
Mexico
19 days using the app
November 15, 2020

These guys went above and beyond for me. I could really tell that they value every customer and show that in their service to you. I was so impressed.

FPL Merch
United Kingdom
9 days using the app
September 24, 2020

The customer service on this app is outstanding. I had install problems and the developers copied my theme and got it to work for me. The app is a perfect solution for our store.

Fusion Chemical Corp
United States
6 days using the app
July 29, 2020

Can't fault the app or the service. Very easy to use and fast support to set things up. Lots of options compared to similar apps.

even playing field
Australia
1 day using the app
July 7, 2020

Wonderful app and excellent customer service! I tried different apps and I can say without a doubt that this is the best app in regards to price and customization. They installed it within the specified period of time and when I asked them to adjust something they fixed it right away. It is also very easy to use.

Pawtographed
United States
9 days using the app
June 5, 2020

Decent app for the drop down options (food add ons) for our food delivery site. It's still a bit fiddly on my desktop compared to my phone app, but it's fine for me right now. It would be great if there was a function for the customer to choose more than one quantity of the same item, as part of the multi select drop down menu. They have always been very fast to respond to my problems and enquiries. Thank you!

Go Pho Yoself
Australia
8 months using the app
May 8, 2020

Just figuring out the app and am pleased with the responsiveness of support...even during the pandemic. We have art images that are available in different matted sizes so needed a pull-down option with different prices. Seems to do that well!

Mary Lou Peters
United States
2 days using the app
May 1, 2020

Very poor and unprofessional service from the developer. Atleast try to understand the problems of store owners. Thank you

Sprinklecart
India
18 days using the app
April 22, 2020

Great app. Easy to use! I needed help creating custom products. The instructions were easy to follow and the technical help is great!

Mable Roads
United States
About 2 months using the app
April 14, 2020

I needed to get my website running as soon as possible and did not have time to code options myself. Would recommend

Central Southern Diesel Performance
United States
1 day using the app
February 20, 2020

This is a great app that really simplifies the process of offering different options, variants, accessories, etc. I highly recommend this app.

Golf Caddie Outlet Store
United States
Over 2 years using the app
June 20, 2019

We had an issue on our website, and the Installation Team did fantastic work to resolve the problem and get our website working as intended. We appreciate the excellent customer service!

Piper's Dojo LLC
United States
Over 1 year using the app
Edited February 20, 2019

This app is easy to use with multiple option products. The interface is user friendly. The customer service is superb.

Christina Guenther Jewelry
United States
About 4 hours using the app
January 30, 2019

Great app that worked seamlessly after install. The team was fast to install and responded to any questions quickly.

Seriously Shea Wholesale
United States
4 days using the app
November 20, 2018

Installation team installed and they said it's ready to use. but no... i've set some options but nothing shown on my product page. i've watched guide video several times and still no idea why it's not working. I've sent an email with screen shots of my setting and waited for 12 hours... no any answer. i don't want to spend more time to try this app.. better look for another one.

Sire USA
United States
About 20 hours using the app
November 9, 2018

The support for this app has been the best! Not had this experience before with other Shopify apps. Thanks

Berry Cute Kids
United Kingdom
3 days using the app
October 3, 2018

I love this app, I can create customizable options for my products and price.
And the customer support is really good!

mycustomlove
United States
5 months using the app
Edited August 30, 2018

Excellent App & Great customer support.

Pros :

We have been using another app for product customisation, especially photo upload, the main issue we were facing is once the customer clicks on add to cart it takes a few minutes to upload the photo and proceed to check out But there is no notification on the app about the process is ongoing due to which buyer exit from the website because they think the site is frozen. with this app , that issue is fixed. They have process notification symbol, and they can even show a text like " upload going on " - you will have to contact their customer support for that.

Great app - cheers guys .

Fusion Crystals
India
15 days using the app
August 9, 2018

Works fine but some difficulties if used with Langify. Excellent technical support.

Cremation Jewelries
Canada
About 1 month using the app
July 2, 2018

Easy to set up (providing I'm doing ti right). Would have liked support to be available while setting it up to ensure all my work doesn't go to waste due to some error. Pity it takes so long to accept the user invite.

Hermanus Munchi
South Africa
About 3 hours using the app
Edited May 21, 2018

It doesn't work on Shoptimized Theme. But for standard (old Themes) is good. A lot of features.

Diwinestorage
United States
22 days using the app
Edited May 8, 2018

I am pretty please with this product and the support I receive.

The configuration of the product options is easy and intuitive. We are building a number of products and it helps that we can create templates that are easily applied to each product. Saves time and reduces effort required.

Their support is also great. We went through 2 rounds of installation due to our indecisiveness and they gladly helped out within 24 hours.

Thanks for the great support.

9 May 18
Just an update - we went through another round of change and the team at Product Options and Customizer was kind enough to help us out again.

Since my last review, we have been setting up the options for our products. Although the customising takes effort, it does provide us with the functionality that we need. I will still maintain my 5 star rating for this app.

Thanks guys.

Olioliver
Singapore
3 months using the app
April 2, 2018

LOST HUNDREED OF DOLLARS WITH THIS APP BECAUSE SIMPLE! IT DIDN'T WORKED . app didn't charged customers for extra options selected and it's unprofessional to ask them to add an extra amount to the price as they already paid! Contacted them a couple of time they were not ablt to fix the problem! I asked for any discount because with them I lost a lot of money and they said NO hah.... the problem is not in discount ,,, the problem is that app doesn't work and you will lose your time and money! BE CAREFULLY

Uptownboost
Moldova
8 days using the app
March 27, 2018

Good so far, I tried other similar apps, had no clue what to do

Distinctive Gifts Boutque
Canada
1 day using the app
March 21, 2018

I had been searching for a custom product app for a long time after my previous one had shut down, I used about 3 different apps during their trials and 2 of them didn't even get back to me for days at a time or couldn't answer the troubleshooting questions I had. All it took was 1 email to install the extra product options and that was it! creating the options WAS EASY! not complicated at all!

Thefittedfactory
United States
2 days using the app
January 24, 2018

Excellent! very easy to use. Lets you create individual options for each product or many products as a template. I use it to create different shipping options and prices for each product which saves me alot of money.

Metropolisaustralia
Australia
1 day using the app
November 30, 2017

Did not work for Jumpstart theme (a shopify theme) and I felt it was a bit of a hack job, with a product that shows up in your store but can't be deleted. However, maybe it works well for other themes. Wasn't right for me unfortunately.

Quirkshop Com Au
Australia
About 22 hours using the app
November 25, 2017

Good support, good app, just need auto manage inventory for some options

Briqclic
France
2 days using the app
October 24, 2017

So far, i'm totally frustrated... All the other apps I've used have given instant support, and I finally got an emailed response saying they'll "TRY" to get to my installation by tomorrow. Um no. How are other apps offering awesome customer service and a paid app can't? Not impressed.

Adorably Adorned
United States
About 4 hours using the app
Edited August 23, 2017

I love the APP but am having problems getting all of products to display to turn options on for each product. Any ideas? Within less then 24 hours the Customer Service Dept. had this problem fixed. KUDOS to them!

Bettyloudesigns
United States
6 months using the app
June 29, 2017

Best app ever with great customer service!

Promotional Express
United Kingdom
About 1 month using the app
June 19, 2017

What a fantastic company to deal with. We needed some custom work doing to go with the App, these guys held our hands from start to finish and went well above and beyond for us! Thank you so much! :)

Personalised Xmas
United Kingdom
14 days using the app
Edited June 17, 2017

This is my 2nd time using this app. I deleted the app to explore my options but none compare to this app for the price, so I'm right back! Customer service was on point and they even installed the app for free for a 2nd time!

Wigs By Nique Llc
United States
8 months using the app
June 14, 2017

super awesome.. glad I choose this app for my store. I recommend it to anyone that wants full control of their store.

Normlprint
United States
4 days using the app
May 18, 2017

I just got this app and I am having problems with. It would be nice if there was a chat or phone number to talk to someone with questions. I am in my free trail and may not get to the 10 days. Support lacks!!!!

Yourwholesalepetstore
United States
About 5 hours using the app
April 27, 2017

Great App! Fixed Every weird Custom Product issue we had. I wish we would have installed it sooner, and avoided the weird shopify complications that we were having. Response was 24 hours!

Wholesaledistributor
United States
2 days using the app
April 15, 2017

Great service and customer care

Www Justathought Ie
Ireland
4 months using the app
Edited March 27, 2017

If I could give this app less starts, I would. The installation instructions are extremely difficult to follow. The only way to contact customer support is via email which takes 8+ hours for a response AND they have no way to offer assistance to stores with certain apps already installed.
I have now been contacted several time by the developer asking me to remove my review. I attempted to use this app, it did not work for me and customer service was very slow in any sort of a reply. When they finally did reply it was to tell me they couldn't help me and to remove my review. Customers be warned!

Mbkplanners
United States
About 8 hours using the app
Edited March 15, 2017

I will definitely recommend this app. The support is superb and even though I kept making changes, they still assisted and made it work each time. Great work

Eventions Gifts
Nigeria
3 months using the app
Edited March 14, 2017

My products have ton of options and I was so disappointed when I found out that Shopify can only handle 100 variants...
I then looked for an app and tried many of them before finding this one.
It is by far the easiest and most affordable out there.
I'm not too advanced and I had questions. I dreaded the support "TICKET" but to my surprise I got my app installed and my questions answered in plain English in less than an hour!
Wow! If like me, you do have many product options, try this app. You will glad you did, saving money and headaches :)

Gabo Mocean
United States
2 days using the app
March 13, 2017

Relatively quick replies from support, and the free installation service is great!

Kryptondesigns
United Kingdom
10 days using the app
March 13, 2017

Great App, affordable and works a treat... Also great support from the team!

H2olife Store
United Kingdom
9 days using the app
March 10, 2017

A great support ! Recommended ++

Nabecarterie
France
5 days using the app
February 23, 2017

These guys are super reactive! Exactly what I was looking for. If you need extra product customization, this is definitely the app for you.

La Galerie Internationale
French Polynesia
About 1 month using the app
February 16, 2017

Great app! Very easy to use. The support team is awesome. They install the app for free, reply quickly to any inquiries, and are eager to help with any issues that might come up..

Monogramsandyou
Canada
6 days using the app
February 15, 2017

Altaf provided fast and knowledgeable support. Well recommended!

Spinacas
Singapore
19 days using the app