Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (529)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

November 18, 2021

Easy to set up and convenient. Have been looking for an app that will work perfect for my webpage. The previous app that I downloaded did not work perfectly.

Titan Badminton
Malaysia
Over 2 years using the app
Omega replied November 18, 2021

Hi Titan Badminton!

Thank you for sharing your experience while using our app. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us!
Kaylee - Omega Team

September 22, 2021

Very helpful and speedy customer service - I had trouble with installation, but was guided through very quickly

Her Hands
Australia
About 2 years using the app
Omega replied September 23, 2021

Hi Her Hands,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team

May 10, 2022

非常好用的APP,推薦給大家使用,整個客服流程都更順暢了,幫助我們許多,也讓我能即時收到客人的 疑問,也能即時的回覆,讓我們也更好管理與追蹤各種訊息,在同事交接上也比較順暢,比起官方的APP好用許多 !

探索戶外 OUTDOOR ADVENTURE
Taiwan
About 2 years using the app
Omega replied May 10, 2022

我们很高兴听到您在使用 Omega 的 Facebook Messenger - Live Chat 应用程序时获得了很棒的体验。 您的评论成就了我们的一天! 我们的整个团队都在努力让我们的客户满意,但我们只能感谢像您这样出色的客户。 再次感谢,我们希望很快再次为您服务。

Edited October 4, 2020

So far so good... Push button install. Fast and intuitive Facebook login. Straight forward settings. Highly customizable. Best of all it works. Direct customer to you Facebook instant messaging from anywhere on your website.

Cone Depot
United States
About 2 years using the app
May 31, 2022

The help center is amazing! They try several solutions to solve my problem and it was super fast. The app is also great it works perfectly and almost all the chats that we have is converted to sells.

Fidufoods
Portugal
About 2 years using the app
Omega replied June 1, 2022

Thank you for your time to leave this review! We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

February 29, 2020

this app is super easy to use. It was also super easy to download and get started. Totally recomend if youre looking for a messaging app!

The Fruiti Sticker Co
United States
About 2 years using the app
November 16, 2020

I had some question regarding my integration and I got quickly and very good helped by Cong from customer support. I can recommend everybody this app/integration!!

Caja Del Crimen
Belgium
About 2 years using the app
April 18, 2022

Excellent service! I am satisfied. Apps work great. Recommend with confidence. I've been working with them for 3 years. Thank you team Omega

MAKEY EU
Greece
About 2 years using the app
Omega replied April 18, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May 4, 2022

I got a question, my chat room not display like what i setting, so I chat with customer service, they only reply in 10 mins! soooooo QUICKLY!!! and fix my problem, the customer service is Carlos, I really recommend this app and team for everybody!

YAWNGO
Taiwan
About 2 years using the app
Omega replied May 4, 2022

Thanks for leaving our business a 5-star rating, it's truly appreciated! 💙 💜 You made our day brighter 🌞🌞🌞
Cheers from Carlos

April 1, 2022

I use this app to connect my Shopify store with Facebook live chat. It is just exactly what I need. Moreover, their support team is impressive, which is really important and helpful while you are having hundreds of things to learn on your little Shopify store. They went the extra mile to make sure I got this up and running and made things super easy for me. Above and beyond!

P Tran Korea
South Korea
About 2 years using the app
Omega replied April 1, 2022

Wow P Tran Korea! It sounds like you had a great time with us.

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Best,
Kaylee - Omega Team