Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (536)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

September 14, 2023

I had an issue with the chat icon appearing over my 'checkout' button in the cart. Within 5 mins Andy customized the code and solved my issue. I was very impressed with his speed and professionalism. App also functions well and does what is promises.

Ermonix
Hong Kong SAR
Over 2 years using the app
Omega replied September 18, 2023

Thank you so much for your sharing 👏👏👏! Our team, especially Andy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

November 25, 2021

This application provides me with a very convenient chat function. I no longer need to use the traditional mailbox to communicate with customers, and I have to wait for several days.

crealityvip
China
Over 2 years using the app
Omega replied November 25, 2021

Hi crealityvip,

Thank you so much for your 5-star review! We will share your feedback with the team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team

August 4, 2021

Great, fast and helpful support! You solved my problem in a few hours and got specific help from you. Thanks!

neoplantorg
Hungary
Over 2 years using the app
Omega replied August 4, 2021

Hi Neoplantorg,
We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Omega Team

November 22, 2021

This app is great! It allow our customers to have a quick assistance while they are shopping. It reduce the hassle of contacting the support team.

Squidpoxy
Canada
Over 2 years using the app
Omega replied November 22, 2021

Hello Squidpoxy!

The team here at Omega is thrilled to hear such good feedback from you. We are always grateful to customers like you who help us to improve our level of service. We will continue our efforts to meet your requirements and expectations in the future as well.
Please feel free to contact us if you need our support!
Kaylee - Omega Team

November 18, 2021

Easy to set up and convenient. Have been looking for an app that will work perfect for my webpage. The previous app that I downloaded did not work perfectly.

Titan Badminton
Malaysia
Over 2 years using the app
Omega replied November 18, 2021

Hi Titan Badminton!

Thank you for sharing your experience while using our app. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us!
Kaylee - Omega Team

September 22, 2021

Very helpful and speedy customer service - I had trouble with installation, but was guided through very quickly

Her Hands
Australia
About 2 years using the app
Omega replied September 23, 2021

Hi Her Hands,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team

May 10, 2022

非常好用的APP,推薦給大家使用,整個客服流程都更順暢了,幫助我們許多,也讓我能即時收到客人的 疑問,也能即時的回覆,讓我們也更好管理與追蹤各種訊息,在同事交接上也比較順暢,比起官方的APP好用許多 !

探索戶外 OUTDOOR ADVENTURE
Taiwan
About 2 years using the app
Omega replied May 10, 2022

我们很高兴听到您在使用 Omega 的 Facebook Messenger - Live Chat 应用程序时获得了很棒的体验。 您的评论成就了我们的一天! 我们的整个团队都在努力让我们的客户满意,但我们只能感谢像您这样出色的客户。 再次感谢,我们希望很快再次为您服务。

Edited October 4, 2020

So far so good... Push button install. Fast and intuitive Facebook login. Straight forward settings. Highly customizable. Best of all it works. Direct customer to you Facebook instant messaging from anywhere on your website.

Cone Depot
United States
About 2 years using the app
May 31, 2022

The help center is amazing! They try several solutions to solve my problem and it was super fast. The app is also great it works perfectly and almost all the chats that we have is converted to sells.

Fidufoods
Portugal
About 2 years using the app
Omega replied June 1, 2022

Thank you for your time to leave this review! We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

February 29, 2020

this app is super easy to use. It was also super easy to download and get started. Totally recomend if youre looking for a messaging app!

The Fruiti Sticker Co
United States
About 2 years using the app