O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

Reviews (557)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with multiple communication channels like Facebook Messenger, Instagram, Twitter, and Skype, enhancing customer support and boosting sales. The free plan is praised for its adequacy for small to medium businesses, and the customizable chat widget aligns well with website aesthetics. Reviews highlight the app's smooth performance and the responsive support team that effectively resolves integration issues.

June 28, 2021

I hardly ever write bad reviews but the support is horrible and SUPER slow. It's been 5 days now and I still have an unresolved issue in which case the app is not even working for me at the moment. I am happy to remove the review if someone can please help me.

Doggie of the Day
United States
Over 1 year using the app
Omega replied June 28, 2021

Hello there!
Thanks for taking your time to let us know about your experience and we are sorry about the delay due to the weekend. Our team has reached you again after ...

March 20, 2020

App suddenly stopped working! I noticed that the replies here are that the FB page settings have age restrictions but I can assure that my page has no age restrictions. Very frustrating and I hated to delete it as I spent time to set it up with the color matching to my store, but I had no choice.

Drip4Men™
United Arab Emirates
About 2 months using the app
Omega replied March 20, 2020

Hello there,
Thanks for your feedback!
When accessing Facebook, there is an error message "Sorry, something went wrong. We're working on getting this fixed as soon as we can. ...

May 20, 2020

Chat function not working on my store. Reached out for support but have heard nothing yet. Will update rating when solved.

sunroom
Canada
About 1 month using the app
Omega replied May 20, 2020

Hello,
Thanks for your feedback!
I have responded to your email 2 days ago, please check email sunroomplantwares@gmail.com

I have checked and see the issue: "Refused to ...

April 28, 2020

Mobile user's click on it, it doesn't open. It sends random messages through to us such as shop now, browse, get started. I presume this is happening when users click on the link. Users are commenting/apologising for sending random messages when all they do is click on the icon.

FiveFudge
New Zealand
21 days using the app
Omega replied April 28, 2020

Hi there,

Thank you for taking the time to leave a review for us. I'm sorry to hear you weren't happy with our Facebook app.

I may know these are auto response settings from ...

Edited January 1, 2020

it is not working for many days now and no one is responding to my PLEA FOR HElP, I NEED SPEEDY ASSISTance please

EVERYTHING TRENDY FASHION & MORE
Jamaica
12 days using the app
Omega replied January 1, 2020

Thanks for your feedback. The cause may be Facebook page missing whitelist domain or setup private age, country restrict. If you reinstall our app, we can check the issue.
...

April 10, 2020

NUL. Si vous avez plusieurs pages Facebook, l'application ouvre le Live Chat sur n'importe laquelle. Du coup si vous avez des visiteurs qui ont des questions, ils voient une page Facebook qui n'a rien à voir avec votre site. Ce BUG est à corriger d'urgence !

CLUB VIP France | Boutique Officielle.
France
About 19 hours using the app
Omega replied April 10, 2020

Hello,
Thanks for your feedback!
The application can only connect to a single Facebook page to configure, so it depends on the page you are setting up.
I have checked and ...

March 2, 2022

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble ...

Jiby Dog Crew
United States
About 9 hours using the app
Omega replied March 3, 2022

Hello Jiby Dog Crew Team,

Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.

Recently, Facebook has made some ...

May 9, 2020

No html code so will only work on a shopify store, so useless as the shopify store is rubbish. No customer support, so I installed a free one from a different company.

Elite 3D
United Kingdom
About 1 hour using the app
Omega replied May 10, 2020

Hi there,

Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store ...

Edited December 17, 2019

button does not work on mobile. appear but nothing happen when click on. boring app. .....................................

Dogsunflower
Vietnam
About 1 hour using the app
Omega replied December 17, 2019

Dear Dogsunflower!

Thanks for your feedback. I have checked the issue and sent email. The cause due to Age restriction in Facebook page. This is Facebook's policy: If your ...

December 17, 2019

"The messenger box can not be shown on your website due to page's privacy issue below:
- Age Restrictions." But on facebook is marked for any age, and I've checked countless times

Eletronics Hub
Brazil
17 minutes using the app
Omega replied December 17, 2019

Thanks for your feedback. The cause due to Age restriction in Facebook page. This is Facebook's policy: If your Page has age or country restrictions set in Page settings, the ...