O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

Reviews (557)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with multiple communication channels like Facebook Messenger, Instagram, Twitter, and Skype, enhancing customer support and boosting sales. The free plan is praised for its adequacy for small to medium businesses, and the customizable chat widget aligns well with website aesthetics. Reviews highlight the app's smooth performance and the responsive support team that effectively resolves integration issues.

May 3, 2021

Needed a bit of help with the placement and contacted the developers via messenger. Promptly replied and resolved the problem on the same day.

Secure On
Australia
Over 1 year using the app
August 17, 2021

I like how I can customize it, but it takes 5 seconds to load on the page and it's glitchy once it's there. I have to click it 3 times for the box to show up.

Ennis Park
United States
7 months using the app
Omega replied August 18, 2021

Hello Ennis Park,

Thank you for taking the time to tell us how you feel about our app and we are sorry for any inconvenience caused to you.
Our app loads through Facebook so ...

Edited September 17, 2019

i really like the ease of the app. i would like it better if the chat box was a tad smaller and it not pop up on all pages. i would like it to pop up on all pages except the cart page. I was trying to leave a 4 star review but it would not let me submit unless it was 5 or 3 stars.

E-tronic Technologies
United States
5 months using the app
November 13, 2019

Worked great while it was running but I haven't been able to run the app in weeks when I had to update my shops theme...no response from support. Love to hear how I can fix this tech issue.

Kalōn
United States
3 months using the app
Edited September 23, 2020

Beware of what you are giving this app in return for free use!

They inject another Facebook Pixel on my store, a pixel owned by them, collecting my customer data!

You can download the Facebook pixel helper chrome extension to see this for yourself.

UPDATED: Company wrote to me to clarify (as per below). Updated my rating from 1 to 3 stars. I am still not sure if I want to use this.

QuincyLash
Singapore
About 1 month using the app
Omega replied September 22, 2020

Hello there,

Thank you for taking your time to write us a review. However, there might be a misunderstanding here. Facebook has put Facebook pixel due to the same Facebook ...

March 10, 2020

It is very simple to install but when i install it on my shop the desktop live chat doesn't work at all :(

www.digerafit.com
Bulgaria
29 days using the app
Omega replied March 10, 2020

Hello there,
Thanks for your feedback!
I have checked and see you are setting up option display Only Homepage.
So it's app only wok on homepage.

Please change setting for it' ...

April 13, 2020

When it works, it's great -- but many customers reported it redirects them to my facebook page, like something is broken. Had to uninstall.

C3D Face Shield
Canada
16 days using the app
March 20, 2022

It's okay but definitely not mobile friendly, looks good and works perfectly for the website on a desktop. On the mobile device it's huge and zooms in when you're typing a message.

Belprods
United States
2 days using the app
Omega replied March 20, 2022

Dear everyone at Belprods team,
Thank you so much for sharing your feedback.
I am so sorry for any inconvenience that you have been through with the app.
Our support agent ( ...

December 21, 2019

No me deja conectar mi cuenta de facebook a la aplicacion, me sale erro de conexion y estoy conectado

Ellie&Alley
Spain
35 minutes using the app
Omega replied December 22, 2019

Hello there,

Thank for your feedback.

I checked and see it's working fine on front page your store.
I think there is some misunderstanding, So we hope that you will have more ...