Omega Facebook Messenger Chat , 475 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and its ability to enhance direct communication with customers. It's praised for its responsive customer support, customization options, and smooth operation. The app's standout feature is its integration with Facebook live chat, which aids in generating organic customers and improving customer service. The proactive support team is also highly commended for efficiently resolving issues.
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Their support is fantastic. Diego was able to help me right away. I look forward to utilizing the integrations they have to offer.
Wow 💯, thanks for your positive feedback. I was surprised by it and feel glad to know that you are happy with our service and app. Much love from Diego. ❣️ 💕 💞
Great app, easy to setup and fantastic customer service. I had an error in the configuration of the facebook page and they helped me to solve the error.
Hi Fajas Colombianas Shop,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Let us know whenever you have any questions about the app.
Best regards!
Omega Team
Joy <3 was very nice and understood my problem right away. My website's widget was not displaying, and she fixed it immediately. I am happy to receive great customer service, and I'm looking forward to receiving my clients' questions through this chat app.
Thanks a ton for taking some of your time to share these great comments! 🥰🥰🥰Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌
Best wishes,
Joy
I use this app to help me do store sales, I used this app for the first time, expect better than I thought
Hi Ant Auto Supply Store,
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Omega Team
4am in the morning, I had an issue. It was tackled and solved within 20 minutes. Excellent customer service!
Hi Athena's by Katie Amero,
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Omega Team
User friendly, Direct to the point, and Awesome support. Definitely recommended to a newbie or advance Shopify user.
I installed the app, and it works perfectly. You should try it for your website to connect with customers as quickly as possible.
Dear everyone at AFamilyGift team,
Thank you for writing a review, we are sorry to hear that you have had such a negative experience with our app, that's not what we like to hear.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every customer. We would like the opportunity to rectify this situation and help make it right for you.
Ms. Joy contacted you through your email to support you fix this issue. Please check it out to get our support easily.
You do not have to upgrade to the paid plan to use the app regarding this issue. Because you can use the Chat Icon and other functions in the free plan as listed in Shopify.
Look forward to hearing from you.
Thank you so much!
Regards,
Kaylee from Omega team
I highly recommend this app and the customer service is excellent. I had a minor problem and Malak helped me and fix it in a matter of minutes.
Hi luxecosmeticspr
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Kaylee - Omega Team
Malak made my day! She really did her best to help me and she did! Problem solved! Perfect service!
Hi Instavoordeel.nl
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Amazing customer service, Carlos helped me in the whole process!! Really had a great experience!!!!!
Thank you so much for your sharing 👏👏👏! Our team, especially Carlos, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡