Reviews (273)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer communication and increasing sales through its multi-channel capabilities. They appreciate its easy setup, user-friendly interface, and customizable design options. The inclusion of multiple channels in the free plan and a smoothly operating widget are standout features. Merchants also commend the responsive and accommodating customer support team, noting their efficiency in making custom adjustments.

December 10, 2024

MANADAN OLMA
United States
36 minutes using the app
Omega replied December 12, 2024

Thank you so much for the 5 stars! 🌟 We’re thrilled to hear you're happy with the Omega Messenger, WhatsApp Chat app. If you ever need further assistance, we’re always here to help! 😊🚀

February 18, 2024

Frank and Carol's
Philippines
About 21 hours using the app
Omega replied February 19, 2024

🌟 Thank you for the 5-star rating! We're thrilled to have provided you with a top-notch experience. If there's ever anything more we can do to enhance your satisfaction or if you have additional feedback, please don't hesitate to let us know. Your support means the world to us! 🚀😊 #FiveStarExperience

June 12, 2024

WeedZone
Portugal
16 minutes using the app
Omega replied June 17, 2024

Thank you so much for your 5-star rating! 🌟 We're thrilled that you're enjoying Omega Messenger, WhatsApp Chat app. If you have any feedback or need assistance, feel free to reach out to us anytime!

July 14, 2025

Fast and great app and support

Vape On X
Philippines
June 1, 2025

Joy thanks a lot! Perfect

Renude
Canada
February 16, 2025

This plugin is pretty good and the customer support is very timely.

Jack's Wisdom Toys
Hong Kong SAR
About 1 month using the app
Omega replied February 18, 2025

✨ Thank you for the kind words! We’re happy to hear you’re enjoying the Request a Quote ‑ Hide Price app and that our support team could assist you promptly! 🚀 If you ever need more help, we’re just a message away. 🌟

February 5, 2025

Merci au support réactif qui m'a aidé ! Vraiment une très bonne application ! Je recommande !

Vaegur
France
14 days using the app
Omega replied February 6, 2025

Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que le support ait pu vous aider rapidement et que l'application vous convienne. 🚀 Votre recommandation signifie beaucoup pour nous ! N'hésitez pas à revenir vers nous si vous avez besoin de quoi que ce soit. 🙌✨

December 11, 2024

Amazing support! Respond fast, and helped me with everything! Best app for support messages in my opinion, after 7 years on Shopify!
Strongly recommend.

IPLSverige
Sweden
38 minutes using the app
Omega replied December 13, 2024

Thank you so much for your glowing review! 🌟 We're delighted to hear that the Omega Messenger, WhatsApp Chat app has been your go-to for support messages after 7 years on Shopify! 🛍️💬 Your recommendation means the world to us, and our team is always here to assist you. 💖🚀

December 3, 2024

very good app and great support. I am very happy with Tracy

DETOX BG
Bulgaria
38 minutes using the app
Omega replied December 5, 2024

Thank you for your positive feedback! We’re thrilled to hear that you’re happy with Omega Messenger, WhatsApp Chat app and the support from Tracy. If you need any further help, feel free to reach out! 😊

November 29, 2024

The software is easy to use and the service is excellent!

sy-hiking
China
28 minutes using the app
Omega replied December 2, 2024

Thank you for your great review! 😊 We're thrilled to hear that you find Omega Messenger, WhatsApp Chat app easy to use and that you had an excellent experience with our service. 🚀 If you need any further assistance, we're always here to help! 💙✨

November 5, 2024

Customer service was brilliant app works very well as far as I can tell great product

Golden Meadow
Australia
About 1 hour using the app
Omega replied November 6, 2024

Thank you for the great review of the Omega Messenger, WhatsApp Chat app! 🌟 We're thrilled to hear that our customer service was brilliant and that the app is working well for you. If you ever need assistance or have more feedback, feel free to reach out! 😊

October 24, 2024

I have been using this for over a year , very great app, and helpful, haven’t encountered any issues using this. Highly recommended

Folmoda.com
Jordan
Over 1 year using the app
Omega replied October 25, 2024

Thank you for being a loyal user of the Omega Messenger, WhatsApp Chat app! 💬✨ We're thrilled to hear it’s been smooth sailing and so helpful for you over the past year. Your recommendation means a lot to us—don’t hesitate to reach out if you ever need anything! 😊👍

September 25, 2024

a very nice app, easy to use, all you need in one place. the 24/7 service is always very helpful. I recommend !

Home Essentials Wholesale
Canada
43 minutes using the app
Omega replied September 27, 2024

Thank you for your fantastic review! 🌟 We're thrilled to hear that you find the Omega Messenger, WhatsApp Chat app easy to use and that our 24/7 service has been helpful for you. Your recommendation means a lot to us! 😊 If you need any further assistance, don’t hesitate to reach out—we're here to help! 🙌💖

September 13, 2024

Easy to use, and great support!

ParenTEES
United States
23 minutes using the app
Omega replied September 15, 2024

Thank you for your feedback! 😊 We're glad to hear that you find the Omega Messenger, WhatsApp Chat app easy to use and that our support has been great! 💬🙌 We're always here to help! 🚀

September 10, 2024

Clarke Decorate Armagh
United Kingdom
29 minutes using the app
Omega replied September 15, 2024

Thank you for the 5 stars! ⭐ We're thrilled you're enjoying the Omega Messenger, WhatsApp Chat app! 😊 If you ever need help, our support team is here for you. 💬✨

September 8, 2024

It's great. And their support is amazing

Dar ul Misbah
Pakistan
14 minutes using the app
Omega replied September 11, 2024

Thank you for the great feedback! 😊 We’re thrilled to hear that you’re enjoying Omega Messenger, WhatsApp Chat and that our support has been amazing for you 🌟💬. If you need any more help, we’re always here for you! 🙌😊

September 5, 2024

Very good App!

MovingOutSaleTO
Canada
About 1 hour using the app
Omega replied September 8, 2024

Thank you for your positive feedback! 😊 We're thrilled to hear that you're enjoying the app. If you have any questions or need further assistance, feel free to reach out! 🌟

September 3, 2024

Fijn als gratis plan!

Webdesign Zeus
Netherlands
Omega replied September 8, 2024

Bedankt voor je feedback! 🌟 We zijn blij dat je tevreden bent met ons gratis plan. Als je nog vragen hebt of hulp nodig hebt, staan we altijd klaar om te helpen! 😊

August 31, 2024

Great customer service!

Aws and Meows
Philippines
29 minutes using the app
Omega replied September 8, 2024

Thank you for the feedback! 🌟 We're thrilled to hear you had a great experience with our customer service. If there's anything more we can assist you with, feel free to reach out! 😊

August 16, 2024

Good and easy to use
Support also good

WIDCUWAY วิดคูเวย์
Thailand
About 11 hours using the app
Omega replied August 20, 2024

🌟 Thank you for your feedback! We’re glad to hear that the Omega Messenger & Chat Buttons app is good and easy to use, and that you’re pleased with our support. 🙌

If you need any more assistance, we’re always here to help!

August 15, 2024

Super!

montoyz
United States
12 minutes using the app
Omega replied August 20, 2024

🌟 Thank you for the great feedback! We’re thrilled to hear you think the Omega Messenger & Chat Buttons app is super! 🙌

If you need any further assistance or have any questions, we’re always here to help!

August 7, 2024

good app, great customer service from Tracy, thank you :)

SaigonCasa - StyleYourSpace
Vietnam
2 days using the app
Omega replied August 8, 2024

🌟 Thank you for your positive review! We're glad to hear that you find the Omega Messenger & Chat Buttons app good and that you received great customer service from Tracy. 😊 Your thanks are much appreciated! If you need any further assistance, feel free to reach out. We’re here to help!

August 5, 2024

The support team are very patient and professional

AlRayes Stores
Egypt
About 6 hours using the app
Omega replied August 8, 2024

🌟 Thank you for your kind review! We're pleased to hear that you found the support team for the Omega Messenger & Chat Buttons app to be very patient and professional. 😊 If you need any further assistance or have questions, feel free to reach out. We're here to help!

July 9, 2024

Great customer service, fast and friendly

TimTay Official
Vietnam
Over 1 year using the app
Omega replied July 12, 2024

Thank you for your feedback on the Omega Messenger & Chat Buttons app! 🌟 We're thrilled to hear that you've experienced great customer service that is both fast and friendly. If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to assist you! 😊💬

June 8, 2024

Simple and practical, very good

Plata la livrare
Romania
12 days using the app
Omega replied June 17, 2024

Thank you for your feedback! We're glad to hear that you find Omega Messenger, WhatsApp Chat app simple and practical. Your satisfaction means a lot to us! 😊👍

June 1, 2024

Mina is amazing thank you so much

UniBarba
Portugal
About 4 hours using the app
Omega replied June 17, 2024

Thank you for your wonderful feedback! We're thrilled to hear that Mina provided amazing support for Omega Messenger, WhatsApp Chat app. Your satisfaction is our priority! 😊🌟

May 14, 2024

The Best App For Fast Customer Chat Button Using Facebook Messenger Will Increase Yours Sales And Also Very Secure For Messages With Your Customers I Like That Its Free Forever Plan And Easy To Setup If You Get Stuck Joyce Is Ready To Help You Continue With The Setup Huge Thank You To OMEGA FACEBOOK MESSENGER CHAT!! Easy Five Stars!!

TREASURE-ART.STORE
United States
About 5 hours using the app
Omega replied May 17, 2024

Thank you for your glowing review of the Omega Facebook Messenger Chat app! 🌟 We're thrilled to hear that you find it the best for fast customer chat using Facebook Messenger and that it's helping to increase your sales. It's fantastic to know that you appreciate its security features and the fact that it offers a free forever plan. We're also delighted that Joyce was there to assist you with the setup process. We'll be sure to pass on your thanks to her! If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch!

May 13, 2024

Very powerful, I like it very much. The customer service is very good. I recommend everyone to install it.

UKBRA
China
2 days using the app
Omega replied May 17, 2024

Thank you for your positive review of the Omega Facebook Messenger Chat app! 🌟 We're thrilled to hear that you find it very powerful and that you like it so much. It's fantastic to know that you're pleased with our customer service as well. Your recommendation means a lot to us! If you ever need further assistance or have more feedback, don't hesitate to reach out. We're here to ensure your experience with our app remains excellent!

April 22, 2024

Super la communication est super. Je vous conseille vivement ce service

JSExpress
Côte d’Ivoire
About 12 hours using the app
April 17, 2024

Useful tool. Help build communication with clients.

迦拿生活 Cana Life
New Zealand
About 2 hours using the app
Omega replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your feedback! We're thrilled to hear that you find our tool useful for building communication with clients. Enhancing communication is a key goal for us, and we're delighted that our tool has been helpful in achieving that. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! 😊📞

April 15, 2024

easy to use! good customer support

meoohoanglaplanh
Vietnam
About 1 month using the app
Omega replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your feedback! We're thrilled to hear that you find our Omega Facebook Messenger Chat app easy to use. Providing user-friendly solutions is our priority. We're also delighted that you're satisfied with our customer support. Delivering excellent service is important to us, and we're here to assist you whenever you need. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help! 😊🛠️

March 13, 2024

Very easy to use! And the customer service is very good, they assisted me with some customization!

My Store
Philippines
37 minutes using the app
Omega replied March 15, 2024

🌟 Thank you for your feedback! We're thrilled to hear that you find our Omega Facebook Messenger Chat app very easy to use. We're also delighted that you had a great experience with our customer service team, especially with the customization assistance. Your satisfaction is our priority, and we're committed to providing you with a seamless experience and excellent support. If you ever need further assistance or have any questions, feel free to reach out. We're here to help you make the most out of our app! 💫 #OmegaEaseOfUse

March 3, 2024

Mas Q Detalles
Spain
29 minutes using the app
Omega replied March 6, 2024

⭐⭐⭐⭐⭐

Thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear about your positive experience with our Facebook Message app on Shopify. 🚀 Your support means the world to us, and we're dedicated to providing top-notch customer service. 😊 If you ever have more questions or need assistance, feel free to reach out. 🛍️🎉 #CustomerSatisfaction #FiveStars

February 22, 2024

geat app

Hawsa Kids
United Arab Emirates
33 minutes using the app
Omega replied February 25, 2024

Thank you for the compliment! 🌟 We're delighted to hear that you find our app great. If you have any feedback or if there's anything specific you love about it, feel free to share. We're here to assist you! 😊🚀 #GreatApp #Appreciation 🌐👍

February 20, 2024

the app is useful for ensuring that the customer interfaces directly with the seller, furthermore the assistance is always available at any time, professional, patient and really very kind. I highly recommend the application

KrezyJoy
Italy
3 days using the app
Omega replied February 22, 2024

Thank you so much for your glowing recommendation! 😊 We're thrilled to hear that you find our app useful for facilitating direct interaction between customers and sellers, and that you've had positive experiences with our support team. We strive to provide professional, patient, and kind assistance whenever it's needed. Your recommendation means a lot to us! If you ever have any further questions or need assistance, don't hesitate to reach out. We're here to help! 🌟

February 12, 2024

Amey a était très rapide pour m'aider dans la configuration de mon chat live messenger, je le suis très reconnaissant

Spiroxy
Australia
34 minutes using the app
Omega replied February 16, 2024

C'est formidable d'entendre cela ! 🎉 Nous sommes ravis qu'Amey ait pu vous aider rapidement et efficacement dans la configuration de votre chat live messenger. Nous sommes reconnaissants de votre appréciation et nous transmettrons vos aimables paroles à Amey. Si vous avez d'autres questions ou besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter. Merci d'avoir choisi notre service et Amey pour votre soutien ! 🌟😊👏

January 26, 2024

This is an excellent app and the customer support from Wendy was fast and responsive. I was very impressed by the speed of their response. Highly recommended

SlipperPal
Singapore
11 months using the app
Omega replied January 30, 2024

Thank you for your kind words! We're thrilled to hear that you find our app excellent and that Wendy provided fast and responsive customer support. We appreciate your recommendation! If you ever have more feedback or if there's anything else we can assist you with, feel free to let us know. We're here to help! 🌟💙🚀

January 13, 2024

oświetlamy24
Poland
1 day using the app
Omega replied January 15, 2024

⭐️⭐️⭐️⭐️⭐️ Thank you for the 5-star rating! If there's anything more we can do for you or if you have additional feedback, feel free to let us know. We're here to help! 🌟😊

November 6, 2023

His service is great

Telgeoot
United States
3 days using the app
Omega replied November 9, 2023

We're delighted to hear that you found our service great! Your satisfaction is our priority. If you ever need assistance in the future, we're here for you. Thank you for your kind words! 😊🌟

November 3, 2023

very good.

ROSEHUE
China
About 23 hours using the app
Omega replied November 9, 2023

Thank you for the excellent feedback! We're delighted to hear you had a positive experience. If you ever need further assistance, feel free to reach out. Cheers! 🌟😊

October 22, 2023

Fantastic. Very easy to use interface and customer support is super fast and responsive. Helped me fix small positioning issues within 10 minutes. Would recommend.

Gemmeria
United Kingdom
About 2 years using the app
Omega replied October 26, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

July 12, 2023

Excellent! all my problems were resolved and the staff member was really kind with me! I recommend it

igloowy
France
43 minutes using the app
Omega replied July 17, 2023

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

June 23, 2023

I had the pleasure of working with Anna from Pigme Facebook Messenger chat, and I am incredibly grateful for her invaluable support in setting up the app on my shop. Anna went above and beyond to ensure a seamless integration, providing step-by-step guidance and promptly addressing any questions or concerns I had. Her expertise and knowledge of the app were evident as she patiently walked me through the process, making it easy to understand and implement. Anna's dedication, responsiveness, and exceptional customer service truly made a difference in the success of my shop. I highly recommend Anna and Pigme Facebook Messenger chat for anyone seeking reliable and efficient assistance. Thank you, Anna, for your outstanding support!

LAVISH BEAUTIQUE
South Africa
About 4 hours using the app
Omega replied June 23, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

June 8, 2023

Good customer service! And useful. I really recommend this APP. By using it, it will helps your business grow up!

4URDIY
China
Over 2 years using the app
Omega replied June 8, 2023

We’d like to thank you again for taking the time to write this review of our PingMe Facebook Messenger Chat app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.

May 25, 2023

It's like a virus! After removing this app it is still on my website and there is nothing to turn off or delete more! Don't recommend

Happy Pet Central Shop
Romania
12 minutes using the app
Omega replied May 25, 2023

Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Regarding your comment, as per our check, you have just installed our app today and we still can see the app is still installed in your store. Please contact us via the live chat box in the app or email contact@omegatheme.com to describe more about the issue so we can support you with this situation.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

March 29, 2023

She was very helpful and patient! Helped in getting what I needed done so that I can have a live chat on my page.

Diverse Society
United States
About 12 hours using the app
Omega replied March 30, 2023

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about the PingMe Facebook Messenger Chat app!

January 4, 2023

Tracy Uyen was very informative and attentive to every single issue we had. Their technical-support team was fast and efficient. We've had no complaints & issues thus far. Highly recommended!

Homnay Beauty
Vietnam
6 days using the app
Omega replied January 10, 2023

Thank you for your detailed review of our app. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Please get in touch if you have any other questions for us.

November 11, 2022

extremely helpful support. Lynn was super helpful in going out of her way to improve the UX of the chat app on my website. Didnt expect this level of support but was positively surprised.

Adan Fabrics
Finland
4 days using the app
Omega replied November 11, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

October 28, 2022

Very patient and quick to deal with problems, thank you very much Carla, I have been in contact for so many days, and I have already started working on the Facebook Messenger online chat software. I hope to cooperate more in the future, thank you

Savethelife
China
15 days using the app
Omega replied October 30, 2022

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

September 30, 2022

The app is really helpful and easy to use and the customer service is amazing.
if you ever get lost using the app just contact the customer service

SANATE
United Kingdom
1 day using the app
Omega replied October 3, 2022

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.

September 23, 2022

Great app (really user-friendly) with an even greater support team which is always fast and ready to help!

VIVID shop
Lithuania
8 months using the app
Omega replied October 3, 2022

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

Edited August 29, 2022

the app is great to use. i was trying to use it for fb messenger and it seems to get the work done. Would recommend it especially because the feature which i was looking for - was free and easy to use. the app support team is good and gets work done pretty fast

The Finer Merch
India
About 1 month using the app
Omega replied August 30, 2022

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

August 25, 2022

客服随时在线,由于新版的FB页面各项功能无法找到并正确使用,你可以联系他们获得帮助...这感觉很棒。
他们会非常乐于为你开启远程指导,如果你不会说英语也没有关系。他们会全程为你指导。你所需要设置的功能在什么项目页面。当然了,这需要你记住..

Painting-Kit Pro
China
About 3 hours using the app
Omega replied August 26, 2022

感谢您抽出宝贵时间留下这篇评论。 我们很高兴有机会以出色的体验来支持我们的客户,因此您的反馈是我们提供卓越服务的巨大动力!