Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (536)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value these apps for boosting sales and enhancing customer service via multi-channel support, including Facebook Messenger and Instagram. They appreciate the easy setup, user-friendly interface, and customizable chat widgets. The support team is frequently praised for their quick, professional, and personalized assistance. The inclusion of a free forever plan makes these apps particularly appealing to small and medium businesses focused on improving customer interactions.

December 2, 2021

Great app, great customer support. I prefer talking one-on-one with my customers so I was interested in switching from a chat bot to a live chat. I tried out this app because it uses Facebook Messenger which almost everyone (including myself) in my target market uses. It seamlessly links with Messenger and Shopify Inbox and makes chatting and following up with customers super easy. The support team offers a variety of contact options and is extremely responsive.

Chonky Bois
Australia
About 3 hours using the app
Omega replied December 3, 2021

Hi Chonky Bois,

We’re so delighted to hear that you chose our app for your store!
It’s an honor to be a part of your business, and we hope your experience here made it extra special.
We wish you many more years of success and look forward to working with you for many years to come.

All the best,
Kaylee - Omega Team

April 24, 2024

Excellent app and customer service

Darkside Studio Arts LLC.
United States
11 minutes using the app
May 5, 2022

Facebook Messenger - Live Chat est facile à installer. Excellent support! Je recommande ce produit! A+

e-boardcanada
Canada
About 2 hours using the app
Omega replied May 5, 2022

Je vous remercie pour vos aimables paroles. Nous vous remercions pour vos commentaires. C'est notre plaisir de fournir le meilleur service possible à nos clients, et nous sommes heureux que cet engagement se reflète dans votre expérience avec notre application et notre service d'assistance. Bonne journée!

January 20, 2022

Très pratique sur ma boutique je recommande de mettre un bouton messenger afin de conseiller au mieux vos clients

PIE TECHNOLOGIE
France
About 2 hours using the app
Omega replied January 20, 2022

Salut
Merci d’avoir pris le temps de partager cette note positive! Nous nous assurerons de partager cela avec l’équipe du magasin pour leur faire savoir qu’ils continueront le travail incroyable. N’hésitez pas à nous contacter si vous avez des questions.
Tous les meilleurs!
Kaylee - Équipe Omega

Kaylee - Omega Team

March 10, 2022

This is exactly the plugin I need, and even better it has a very productive team. Very fast response and solved my problem very well, I highly recommend

Fomolooo
Hong Kong SAR
About 2 hours using the app
Omega replied March 10, 2022

Hi Fomolooo

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

March 13, 2024

Very easy to use! And the customer service is very good, they assisted me with some customization!

My Store
Philippines
37 minutes using the app
Omega replied March 15, 2024

🌟 Thank you for your feedback! We're thrilled to hear that you find our Omega Facebook Messenger Chat app very easy to use. We're also delighted that you had a great experience with our customer service team, especially with the customization assistance. Your satisfaction is our priority, and we're committed to providing you with a seamless experience and excellent support. If you ever need further assistance or have any questions, feel free to reach out. We're here to help you make the most out of our app! 💫 #OmegaEaseOfUse

September 30, 2021

It serves me well, I will be looking forward to more. The customer service is excellent, free offer thanks

vintage soccer jersey
Philippines
About 1 hour using the app
Omega replied October 4, 2021

Hi vintage soccer jersey,

We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team

June 1, 2022

Thanks so much to Lynn for helping me set up, I really appreciate the help!
Great app for live chat to FB

BellaRosaMexico
Australia
About 1 hour using the app
Omega replied June 1, 2022

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Lynn is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀
_Cheers from Lynn_ 🥰

March 31, 2022

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EUTOPING TOUCH SCREEN
China
About 1 hour using the app
Omega replied April 1, 2022

Hi EUTOPING TOUCH SCREEN,

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Feel free to drop us a line via Live Chat channel, we are more than happy to help!
Have a wonderful day!
Kaylee - Omega Team

December 7, 2021

Excellent customer service on Live Chat with Joy who helped me get the app installed as I had issues with certain browsers

Finishing Touches Group
United Kingdom
About 1 hour using the app
Omega replied December 7, 2021

Hello Finishing Touches Group,

We can’t thank you enough for your kind review of your experience with our app and the assistance from Joy - a member of our support team. We are always grateful to customers like you who help us to improve our level of service.
If you need our help in any case, we are available here to help you.
Wish you a successful business!
Kaylee - Omega Team