Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (529)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

March 23, 2022

Super quick help from Diego about customization of the chat widget and adding instagram as a chat option! Thank you!

La Nadia Jewels
United States
About 1 hour using the app
Omega replied March 28, 2022

Hello La Nadia Jewels!

I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you are satisfied with our app and our support team. We will not be able to stand in this market for this long without customers like you.

If you have any questions or need assistance from us, we're more than happy to support you!
Kaylee - Omega Team

October 22, 2021

Super convenient app. I used to set it up manually through code but this app so much easier. Support team is top notch. Definitely 5 stars :)

eTalad
Laos
44 minutes using the app
Omega replied October 24, 2021

Hello eTalad!

We can't say thank you enough for sharing your experience with our support team and your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!

June 7, 2022

Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!

Mpact
Vietnam
41 minutes using the app
Omega replied June 8, 2022

Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

February 22, 2020

App works well. We find that it helps customers have confidence in choosing our products when they can talk to a real person.

Upfront Cosmetics
Canada
41 minutes using the app
August 15, 2022

Truly flawless. The best customer support I ever experienced........................................

NorthSheep Sverige
Netherlands
38 minutes using the app
Omega replied August 16, 2022

We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

December 27, 2020

Quick install, Support multi-language, It works well.
_____________________________________________________________

FirstStories
Israel
37 minutes using the app
February 19, 2022

Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.

Knitting Utopia
United Kingdom
37 minutes using the app
Omega replied February 20, 2022

Hi Knitting Utopia

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

January 26, 2020

great app..i receive the messages immediately!..now i can response to inquiries immediately. thanks for this

The Kamera Guy
United States
37 minutes using the app
November 17, 2021

So far so good! Looking for connectivity and notifications should anyone need support in the moment while they're making a purchase.

Equippt - Home Based Gym
Canada
32 minutes using the app
Omega replied November 17, 2021

Hi Equippt - Home Based Gym,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team

June 7, 2022

so far is the easiest and free messenger app on shopify. quiet ok to use and service person is very supportive.

Spark Up Asia
Hong Kong SAR
31 minutes using the app
Omega replied June 8, 2022

You rock! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀