Reviews (490)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its secure, fast customer communication, potentially increasing sales. They praise its easy setup, user-friendly interface, and Facebook Messenger integration. The app's reliable performance and proactive support team are also appreciated. Even the free version offers valuable features like brand color customization. It's recommended for enhancing customer service, handling pre-sales issues, and boosting customer engagement and conversions via Facebook Business Suite integration.

November 3, 2023

very good.

ROSEHUE
China
About 2 months using the app
Omega replied November 9, 2023

Thank you for the excellent feedback! We're delighted to hear you had a positive experience. If you ever need further assistance, feel free to reach out. Cheers! 🌟😊

November 6, 2023

His service is great

Telgeoot
United States
3 days using the app
Omega replied November 9, 2023

We're delighted to hear that you found our service great! Your satisfaction is our priority. If you ever need assistance in the future, we're here for you. Thank you for your kind words! 😊🌟

January 19, 2024

如果你唯一與顧客溝通的平台只有 Facebook
可以考慮這個app
客服人員回覆很即時 也很熱心
遇到任何問題都可以做詢問 他們會用盡全力地替你解決問題

SHARECO | I breath of opulence
Taiwan
About 2 hours using the app
Omega replied January 23, 2024

🌐 感謝您的分享!如果Facebook是您唯一與顧客溝通的平台,這個app確實是一個值得考慮的選擇。客服人員的即時回覆和熱心服務讓我們感到非常高興。有任何問題都隨時歡迎提問,我們會竭盡全力為您解決!🚀 謝謝您的支持!😊 #即時回覆 #熱心服務

June 3, 2020

Amazing customer service! Replied within minutes and helped using a step-by-step basis. They took the initiative to actually look through my website and figured out what was wrong (I had successfully downloaded the app, managed to connect my FB page, and had the icon but no chat bubble would appear).

SUPER easy to navigate through and STRAIGHT TO THE POINT.

Simple and user-friendly!

ROSE BAR
Canada
Over 3 years using the app
August 14, 2020

Support is amazing, super fast and great to deal with. App is excellent works exactly as it says and has been an extremely valuable asset to our business thanks.

Meebz Coffee Roasters
New Zealand
Over 3 years using the app
January 3, 2023

Diego was very thorough and patient. He made sure I was taken care of. He did his job well. Thank you

Jungle Pulp
United States
About 3 years using the app
Omega replied January 4, 2023

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

September 8, 2020

great app ! Easy set up, working fine, free. What else. Save your time and go for it With no surprises.

MadeInGrid
France
About 3 years using the app
September 20, 2021

This is good and very simple to use application. But most important is great support team. They are really fastest guys and happy to help. We are strongly recommend this app.

PaintAccess.com.au
Australia
Almost 3 years using the app
Omega replied September 21, 2021

Hi PaintAccess.com.au

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

Edited December 27, 2020

The app is amazing and so easy to use, it saves me a lot of time and it keeps all my customer messages in one place, I really like it. And the customers support guys are very nice and helpful

TyredPetz
United Kingdom
Almost 3 years using the app
March 4, 2021

Very useful program, the service is also very good, their customer service can always help me solve the problem in a very short time. It is also very convenient to use, it is very convenient to use this program to communicate with customer service

BlackSoldierDesigns
China
Almost 3 years using the app