Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its secure, fast customer communication, potentially increasing sales. They praise its easy setup, user-friendly interface, and Facebook Messenger integration. The app's reliable performance and proactive support team are also appreciated. Even the free version offers valuable features like brand color customization. It's recommended for enhancing customer service, handling pre-sales issues, and boosting customer engagement and conversions via Facebook Business Suite integration.
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Very useful program, the service is also very good, their customer service can always help me solve the problem in a very short time. It is also very convenient to use, it is very convenient to use this program to communicate with customer service
Doesn't seem to be working today. Not sure if the app broke down, or something like that. Reliability is important.
Works perfectly again after some tweaks to whitelist my website on facebook page.
Hello,
Thanks for feed our app!
I have checked and see the issue: "Refused to display" from facebook api.
I think the issue due fb page missing whitelist domain or setup private age, country restrict
for manual add whitelist domain: https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api/domain-whitelisting/
for setup restrict: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login
Regards,
Kien
Used this app to direct my customers to messenger easily to address their queries. Made it easier for customers to contact us right away. Great help!
Thank you for taking the time to leave us such a fantastic review 🍻 🍻 🍻 We’re happy to hear that you loved doing business with us. 🥰
Good customer service! And useful. I really recommend this APP. By using it, it will helps your business grow up!
We’d like to thank you again for taking the time to write this review of our PingMe Facebook Messenger Chat app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.
Great customer support and helped me solve the app issues. The customer service response was also fast.
We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰
Much appreciated,
_The Omega support team_
This application provides me with a very convenient chat function. I no longer need to use the traditional mailbox to communicate with customers, and I have to wait for several days.
Hi crealityvip,
Thank you so much for your 5-star review! We will share your feedback with the team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team
Great, fast and helpful support! You solved my problem in a few hours and got specific help from you. Thanks!
Hi Neoplantorg,
We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Omega Team
This app is great! It allow our customers to have a quick assistance while they are shopping. It reduce the hassle of contacting the support team.
Hello Squidpoxy!
The team here at Omega is thrilled to hear such good feedback from you. We are always grateful to customers like you who help us to improve our level of service. We will continue our efforts to meet your requirements and expectations in the future as well.
Please feel free to contact us if you need our support!
Kaylee - Omega Team
Easy to set up and convenient. Have been looking for an app that will work perfect for my webpage. The previous app that I downloaded did not work perfectly.
Hi Titan Badminton!
Thank you for sharing your experience while using our app. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us!
Kaylee - Omega Team
Very helpful and speedy customer service - I had trouble with installation, but was guided through very quickly
Hi Her Hands,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team