Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (529)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

December 7, 2021

The support were really quick response and nice UX for the user. Really good and easy to use that app.

Apolo Stationery Myanmar
Myanmar (Burma)
Over 2 years using the app
Omega replied December 7, 2021

Hi Apolo Stationery Myanmar,

Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner.
We look forward to chatting with you again soon!
Kaylee - Omega team

May 19, 2022

Used this app to direct my customers to messenger easily to address their queries. Made it easier for customers to contact us right away. Great help!

Kimby's Apparel
Philippines
Over 2 years using the app
Omega replied May 19, 2022

Thank you for taking the time to leave us such a fantastic review 🍻 🍻 🍻 We’re happy to hear that you loved doing business with us. 🥰

December 25, 2021

We had been looking for live chat app with customization options and this app has it all. Great customization options and very user friendly!

Zaytun Vitamins
United States
Over 2 years using the app
Omega replied December 26, 2021

Hello Zaytun Vitamins!

I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with our app. We will not be able to stand in this market for this long without customers like you.

If you have any questions or need assistance from us, we're more than happy to support you!
Kaylee - Omega Team

June 8, 2023

Good customer service! And useful. I really recommend this APP. By using it, it will helps your business grow up!

4URDIY
China
Over 2 years using the app
Omega replied June 8, 2023

We’d like to thank you again for taking the time to write this review of our PingMe Facebook Messenger Chat app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.

June 6, 2022

Great customer support and helped me solve the app issues. The customer service response was also fast.

Deskbird
New Zealand
Over 2 years using the app
Omega replied June 7, 2022

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰
Much appreciated,
_The Omega support team_

September 14, 2023

I had an issue with the chat icon appearing over my 'checkout' button in the cart. Within 5 mins Andy customized the code and solved my issue. I was very impressed with his speed and professionalism. App also functions well and does what is promises.

Ermonix
Hong Kong SAR
Over 2 years using the app
Omega replied September 18, 2023

Thank you so much for your sharing 👏👏👏! Our team, especially Andy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

November 25, 2021

This application provides me with a very convenient chat function. I no longer need to use the traditional mailbox to communicate with customers, and I have to wait for several days.

crealityvip
China
Over 2 years using the app
Omega replied November 25, 2021

Hi crealityvip,

Thank you so much for your 5-star review! We will share your feedback with the team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team

August 4, 2021

Great, fast and helpful support! You solved my problem in a few hours and got specific help from you. Thanks!

neoplantorg
Hungary
Over 2 years using the app
Omega replied August 4, 2021

Hi Neoplantorg,
We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Omega Team

November 22, 2021

This app is great! It allow our customers to have a quick assistance while they are shopping. It reduce the hassle of contacting the support team.

Squidpoxy
Canada
Over 2 years using the app
Omega replied November 22, 2021

Hello Squidpoxy!

The team here at Omega is thrilled to hear such good feedback from you. We are always grateful to customers like you who help us to improve our level of service. We will continue our efforts to meet your requirements and expectations in the future as well.
Please feel free to contact us if you need our support!
Kaylee - Omega Team

November 18, 2021

Easy to set up and convenient. Have been looking for an app that will work perfect for my webpage. The previous app that I downloaded did not work perfectly.

Titan Badminton
Malaysia
Over 2 years using the app
Omega replied November 18, 2021

Hi Titan Badminton!

Thank you for sharing your experience while using our app. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us!
Kaylee - Omega Team