Omega Messenger, WhatsApp Chat

Name: Omega Messenger, WhatsApp Chat
Brand: Omega
Rating: 4.8 (491 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.8 (491)
Developer: Omega

View demo store

Chat & engage with customers everywhere: Facebook Messenger, WhatsApp, Instagram, 20+ chat channels

With one-click integration with Omega Facebook Messenger Chat & WhatsApp Chat, you can keep conversions persistent across your Shopify stores through Facebook chat, WhatsApp chat popup, and 20+ platforms like SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, etc. Omega Facebook Messenger Chat & WhatsApp Chat help increase sales conversions, generate leads, and improve customer support with one live chat button

Build your customer support with Whatsapp, Facebook Messenger, Instagram,...
All-in-one chat button lets customers chat with you via their preferred chat app
Customize chat widget's style, device & page target, and preset welcome messages
Analysis of the effectiveness of each chat channel: Messenger, WhatsApp, Call...
Messenger and WhatsApp's welcome message box helps increase customer engagement

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Real-time messaging

Behavior tracking, Customer insights, Email chat, Live chat, Multi-language, Push notifications, SMS, Social media

Automated responses

Cross-sell, Discounts, Greetings, Upsell

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Welcome messages

Icon types

Custom, Social media, Trust

Customization

Animations, Backgrounds, Borders, Colors, Custom text, Device-specific, File uploads, Fonts, Mobile responsive, Scheduling, Size, Styling, Tooltips

Icon position

Auto position, Cart page, Checkout page, Collection pages, Custom pages, Homepage, Landing pages, Manual position, Product pages, Search page

Launched

January 20, 2016

Languages

English

Pricing

Starter

Free

1 chat widget
Unlimited visitors/month
Unlimited chat channels
Fully customized widget & channel style
24/7 live chat support

Pro

$5.99 / month

or $57.50/year and save 20%

Everything in FREE, plus:
Unlimited chat widgets
Visitor tracking analytics
Priority 24/7 live chat support

3-day free trial

Premium

$9.99 / month

or $95.90/year and save 20%

Everything in PRO, plus:
Unlimited agents for WhatsApp, Messenger
Target pages
Working days & times
Fast handling for high-traffic store

3-day free trial

Starter

Free

1 chat widget
Unlimited visitors/month
Unlimited chat channels
Fully customized widget & channel style
24/7 live chat support

Pro

$5.99 / month

or $57.50/year and save 20%

Everything in FREE, plus:
Unlimited chat widgets
Visitor tracking analytics
Priority 24/7 live chat support

3-day free trial

Premium

$9.99 / month

or $95.90/year and save 20%

Everything in PRO, plus:
Unlimited agents for WhatsApp, Messenger
Target pages
Working days & times
Fast handling for high-traffic store

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (491)

Overall rating

4.8

Counts per rating level

91% of ratings are 5 stars
447
4% of ratings are 4 stars
19
2% of ratings are 3 stars
9
1% of ratings are 2 stars
3
3% of ratings are 1 stars
13

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly value this app for its secure, fast customer communication, potentially increasing sales. They praise its easy setup, user-friendly interface, and Facebook Messenger integration. The app's reliable performance and proactive support team are also appreciated. Even the free version offers valuable features like brand color customization. It's recommended for enhancing customer service, handling pre-sales issues, and boosting customer engagement and conversions via Facebook Business Suite integration.

April 25, 2024

AMAZING! they are fantastic in customer service specially JOYCE. they are always active to help.

I never had any issues with the app and highly recommend specially want to generate organic customers and be able to keep in touch with them directly.

ThecafeHQ

Philippines

Over 1 year using the app

Omega replied May 3, 2024

Thank you so much for your fantastic review of the Omega Facebook Messenger Chat app! 🌟 We're thrilled to hear that Joyce provided excellent customer service and that our team was always ready to help when needed. It's great to know that the app is working well for you, helping you generate organic customers and maintain direct contact with them.

We appreciate your high recommendation and are glad that our app and service have met your expectations. If you have any more feedback or need further assistance as you continue to use the app, please don't hesitate to reach out. Thank you for choosing Omega Facebook Messenger Chat! 😊👍

June 18, 2024

This app works and I would recommend this app. The techsupport is quick and was able to resolve my issue.

LeCharme

United States

Over 4 years using the app

Omega replied June 21, 2024

Thank you for your recommendation! We're thrilled to hear that Omega Messenger helped resolve your issue swiftly. Our tech support team is dedicated to providing excellent service. If you have any more feedback or questions, feel free to reach out!

March 26, 2024

Works great for our shop - wonderful support staff!

Happily Shoppe

United States

Over 4 years using the app

Omega replied March 30, 2024

We're thrilled to hear that our Omega Facebook Messenger Chat app works great for your shop! 🌟 Thank you for your kind words about our support staff. 💼 Providing wonderful support is our priority, and we're here to assist you whenever you need help. If you have any further questions or concerns, please don't hesitate to reach out. We're always happy to help! 🚀