Omega Facebook Pixel Ad Report , 1,193 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its precise tracking capabilities, user-friendly interface, and smooth integration with Shopify. They value its customizable events, detailed insights, and compatibility with checkout updates and catalog creation. The app's dashboard provides clear results and works well with other apps. The support team, especially Tracy, is praised for their quick response and technical knowledge. It's particularly beneficial for those using Facebook advertising, especially with the iOS 14 update, as it surpasses Shopify's own solution in accuracy.
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This application is of substandard quality. Despite the availability of customer service within the first 24 hours, subsequent communication has been lacking. Additionally, the application experiences technical difficulties, resulting in poor transmission of event notifications.
Hi,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and is contacting you to support it. We also send you an email regarding the matter, please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
Great shopify app, helped me to solve the problem of Facebook Conversions API installation, the customer service experience is also very good, it is worth using
Hi Banboring,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Feel free to drop us a line via Live Chat channel, we are more than happy to help!
Have a wonderful day!
Kaylee - Omega Team
people are very nice
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. 🦉🦉🧡
Initial experience was very good. i tried on my store and the events are fully logged however the API seems to take longer to update than i thought.
Hi LeeWalking!
Thank you so much for taking the time to leave us a review. We are really glad to see that you're happy with our app.
If there is anything we can support you further, please do inform us.
Installed the app and support was very helpful but then after a few days i realised my ads manager tracking was even more off than before I installed the app. spoke to support who came up with ridiculous reasons why the app wasn't working then after half an hour chatting they said their app was clashing with other apps I have. in the end, I just removed the app forever. only wasted days of good pixel data.
Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.
Best regards,
Omega Team
I was contacted by Tracy with some issues about my pixel. She handled very fast and she fixed my problem in minutes! Very glad to have this kind of support from Tracy and that my tracking is much better now, would recommend! Don't hestitate to use Omega pixel for the best tracking!
Thank you for the fantastic review. We're thrilled to hear that Facebook Multi Pixels is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡
非常棒的一款应用，操作十分简单，曾经下载过一次，今天重新下载使用，发现变化很大，操作更加简洁，相信这个团队的专业度和进取心。客户服务非常到位，很感激Andy的专业支持，他甚至会用中文与我沟通，简直太棒了。祝你们越来越好！
非常感谢您的客气话！💗💗💗。 我们非常感谢您花时间与我们分享您的经验 - 我们同意，安迪确实是我们团队中的瑰宝💗💗！ 🥰 对于像您这样的客户，我们感到很幸运。 只希望您的业务增长。🦉🦉❤️
Good customer service to help on our pixel matter, Stella is really patient and easy to communication
Hi Morichy
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team
really good app. I had an issue with my data tracking and duplicated events on facebook pixel but this solved the issue and helped me get more accurate data. I had a slight issue pop up regarding my pixel but their support was super helpful in finding the issue. Stella was very helpful in putting me through to Huy who helped with my initial problem and the Trong (kaze) went even further buy taking over my screen and interacting with my interface to find the root of the problem. Definitely recommend this app !
Hi Sparklepup,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team
Great customer support, another similar app told me that they didn't support my Theme (Prestige), but this team just solved everything for me!