Omega Facebook Pixel Ad Report

Omega Facebook Pixel Ad Report

Reviews (1,614)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation and user-friendly interface that supports multiple Facebook Pixels without needing manual coding. They value its advanced tracking features and real-time reporting, which significantly enhance ad optimization and Return on Ad Spend (ROAS). The app's precise tracking of site events has improved ad targeting and ROI. Customer support, with team members like Ben, Joyce, and Tracy, is frequently commended for their responsiveness and professionalism, contributing to better management of ad campaigns and marketing strategies.

April 7, 2022

very easy to set up Im very happy this was very easy it wasn't an hassle to install it at all Im very happy that i have this app much easier than the shopify

diamondluxes.com
United States
7 days using the app
Omega replied April 8, 2022

Yayyyyy my gratitude knows no bounds. Thanks for making our mornings brighter 🌞🌞🌞 Let’s Omega optimize your ads with sound data 😉
_Cheers from the Omega team_

April 18, 2023

I abandoned my old Pixel install app to use this instead. It has several advanced features that the other don't have.
The support agent is nice and super helpful too! Highly recommended!

Giftago
Vietnam
7 days using the app
Omega replied April 19, 2023

We’re so happy to hear you had a great experience with Omega ‐ Multi Facebook Pixels app. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. 🦉🦉

July 9, 2021

I used this app to track purchases by facbook. Excellent customer service and it works very well finally.

teokki
China
7 days using the app
Omega replied July 9, 2021

Hi teokki,

Thank you so much for your review. We are happy that you had a great experience with our customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!

Omega Team

November 10, 2022

Their support is absolutely amazing. Andy replies very fast and always makes it his mission to solve your problems :)

Pexial
Italy
7 days using the app
Omega replied November 10, 2022

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega Facebook Multi Pixel app. We look forward to serving you for many years to come!

July 12, 2021

Super! Awesome app, so far. I've just installed this app and it was not tracking purchases properly, however, after talking to Kaylee from the support team, which was amazing and very attentive, and following her advice, the app seems to be working super accurately now, passing all events server-side to Facebook, solving our tracking issues. I definitely recommend giving it a try if you are facing tracking issues with FB. 5 Stars app and customer service!

Sheltercase
United States
7 days using the app
Omega replied July 12, 2021

Hi Sheltercase,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent tracking experience to our users. Feel free to contact us if you have any questions. All the best!

Omega Team

May 10, 2022

Very good APP, I am doing business in facebook and need the help of this APP.
He does a great job of customizing the events I need.
thanks.

Besseron factory
China
7 days using the app
Omega replied May 10, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
Cheers,
Rosie

June 1, 2022

Very useful for shopify sellers to get auurate events for ads, because the IOS 14 problems. I just install it!

Butollu
China
7 days using the app
Omega replied June 2, 2022

OMG you are my angel 🥰🥰 Anyone with data collecting demand NEEDS to visit ASAP. Let’s boom your sales MASSIVELY 🚀🚀🚀
_Cheers from the Omega team🥰

October 7, 2022

This software is nonsense. At first, I have to say I had difficulties with Facebook Pixel (FB was not tracking my data accurately), so that was the main reason to install this app. Did you know the data will be shown in your FB ad manager with 3 days delay? I also did not. But if that is the case, I think, it should be written in the title, and then significantly fewer people will place trust in this app. That is not the only issue. While it does track events (that's why it gets two stars and not one), it does not do it correctly. The actual difference between the number of sales and purchase events tracked is having around 20% error margin in my opinion. When I tried to address the issue to Support reps, the answer I got was pretty surprising: they told me my other sales are organic :) I mean I wish that was true, but I have not even written meta tags yet, I have 2 subscribers across all my social channels and that is absolutely impossible. I also think the tone in which this was said is absolutely unacceptable: a guy named Andy told me that with 99% confidence he can assure me the software is working correctly and my sales are all organic. He also seemed quite arrogant and was very far from helpful. He also used a lot of laughing emojis, I don't know what made him so happy, but that is definitely not how you handle the customer complaints. At least I don't see what's so funny about my case. I don't like writing bad reviews, but this genius send me a link asking for it, so here you get it, a true and detailed review.

mfa
Germany
7 months using the app
Omega replied October 7, 2022

Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.
I apologize on behalf of everyone at Omega. We know that dealing with Facebook reporting is very essential to optimize your ad campaign, but we are also aware that we can’t control other third parties, therefore, we have built an attribution report feature to track your campaign performance and I hope that you can give it a try. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure this doesn’t happen again.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We will investigate further on your case and give you an answer to your problem. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.

Sincerely,
Kaylee, Leader of the Customer Support Team

Edited April 20, 2023

Great app! The app is performing really good, tracked all data well so you make the right decisions based on correct data. Also great support.
Special thanks to Joyce ♡

Primesed
Netherlands
6 days using the app
Omega replied April 20, 2023

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.🦉🦉

January 11, 2022

Customer service is very careful to solve the problem and has been assisting me to deal with the problem, I finally solved the problem :)

Funplayo
China
6 days using the app
Omega replied January 11, 2022

Hi Funplayo

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team