Reviews (201)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences, noting its seamless integration with Shopify and platforms like Slack and Klaviyo. It features real-time feedback, customizable surveys, and links transactions intuitively. Setup is quick, often under 10 minutes, with some reporting over 50% survey response rates. Exceptional customer support and continuous updates make it a valuable tool for refining marketing strategies.

May 26, 2021

This app is really wonderful for any brand looking to get direct feedback from their customers. Setup is super intuitive, and engagement has been really impressive. As a new brand, this has helped us immensely into gaining visibility into where our very first customers heard about us, and what drove them to convert.

Soft Services
United States
About 2 months using the app
March 31, 2023

Fairing has been awesome for us so far. We are a two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution.

They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes.

I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.

PrettyBoy
United States
About 2 months using the app
June 3, 2018

Great app and fast, easy set up. Hearing directly from customers is one of the most valuable forms of feedback and this app helps with that. Responsive Developer :)

Sereneva
United Kingdom
About 1 month using the app
April 17, 2024

Great app that was extremely easy to integrate into our thank you page. Questions are easy to create and update. No complaints!

SUPER73
United States
About 1 month using the app
May 3, 2021

Great UX/UI with constant feature updates. The team that runs it is super quick to respond and will take your feedback in stride when building new features.

Bearbottom Clothing
United States
About 1 month using the app
June 5, 2023

An essential tool to scaling your business -- the insights you learn from Fairing are invaluable, and you cannot replace with Google Analytics, Northbeam, or any other attribution tool. The platform keeps getting better and better -- they're adding new features at a rapid rate. The styling of the post-purchase survey is highly customizable for any brand. The team there is excellent and always willing to help.

SALT & STONE
United States
About 1 month using the app
May 7, 2018

Quick install. Easy setup. Recommended for stores looking to further understand where their customers are coming from.

Jacques Nyc Llc
United States
About 1 month using the app
May 28, 2021

I waited until the iOS update to use Enquire, and now I regret I didn't sign up sooner. I am a big fan after 1 month on the product. Enquire is confirming the concerns I had, and with this data, we are looking to new tactics. Their many integrations makes their solution best-in-class, and their price point is super advantageous to the customer. In our 'other' response field, we are seeing new channels we never were aware of. And we are linking our standard replies with Klaviyo for super powerful emails that are highly personalized. I work with a lot of tech and always look into who is behind the company. The founder Matt is an incredible person, I love caring smart founders. Can't wait to link this to BigQuery and get some next level reporting. High recommendations, definitely add this to your marketing stack. It's 2021, you really need it...

Farmers Juice
United States
29 days using the app
May 24, 2023

Fairing has been super helpful to our team as another data point in the elusive attribution triangle. The attribution part was the main reason we started using it but was surprised to find out how beneficial it is for surveying our customers on other questions outside of attribution.

Plus, their team is incredibly helpful and provides excellent support. Highly recommend Fairing.

Ogee
United States
28 days using the app
April 13, 2023

Fantastic tool. Incredibly versatile, but super simple to set up and get valuable insights swiftly.

Fairing has quickly become a vital part of our planning - (especially with data-availability becoming so limited on ad platforms!) and the increasing number of integrations makes it easy to act on the insights.

Sculpd
United Kingdom
27 days using the app