Reviews (198)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its insightful post-purchase surveys, noting its seamless integration with Shopify, Slack, and Google Sheets. They appreciate the customizable questions that adapt for returning customers, the responsive support team, and the user-friendly dashboard that facilitates quick data analysis. Continuous updates based on merchant feedback keep the app effective, leading to high survey completion rates and valuable data for business decisions.

November 5, 2024

Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!

GOODONYA
United States
Over 3 years using the app
October 31, 2024

Simple to use, but it has some really sophisticated features if you want to dig below the surface.

Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!

Bedfolk
United Kingdom
Over 4 years using the app
November 14, 2024

Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!

Liquid Death
United States
Over 5 years using the app
October 31, 2024

One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won't regret it.

Phlur
United States
5 months using the app
October 30, 2024

Migrated to Fairing from our previous post purchase survey partner about a year ago and has been such a great move. They've been great partners throughout the whole process and helping with some mapping challenges we were having with our Influencer activations and were able to find a solve. Would 100% recommend.

Nécessaire, A Personal Care Company
United States
About 1 year using the app
November 1, 2024

We love Fairing! As a small lean team, this has been a fast and effective way of learning more about our shoppers and their preferences within a matter of hours. And their customer service is great. Highly recommend!

Because Market
United States
7 months using the app
November 15, 2024

Fairing is really simple to get set up and their team is great to work with. Don't take the ease of use to mean the product is not sophisticated, it is and getting the data into our Looker instance has been easy too - though for quick analysis, I go straight to the dashboard

ThirdLove
United States
2 months using the app
November 5, 2024

Great team at Fairing! They have been responsive and agile in getting data to us.

Portland Leather
United States
Over 1 year using the app
November 13, 2024

Must have Shopify App für Post Purchase Umfragen in tollem Design

Fashion Drinks
Germany
16 days using the app
May 28, 2024

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience.

The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Artiphon
United States
Over 2 years using the app