Reviews (194)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for gathering customer insights post-purchase, noting its quick setup, typically under 10 minutes, and seamless Shopify integration. They appreciate the high survey response rates and the ability to receive real-time feedback through integrations with tools like Slack. The customization options allow for tailored surveys to meet specific business needs. Support is frequently praised for being responsive and helpful. Additional features include minimal customer intrusion, continuous updates, and integrations with platforms like Google Sheets and Klaviyo, enhancing its versatility for various business applications.

September 20, 2024

Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.

Orlando Informer
United States
About 5 years using the app
Fairing replied November 1, 2024

Hi Taylor – huge apologies for how we handled the recent pricing change. As we’ve grown, updating legacy plans became necessary to keep Fairing sustainable. We’ve reached out via email to work something out, and would love nothing more than to make this right. Thanks for bearing with us, and for being part of our journey. -Matt