Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Amazon, automating inventory syncing and providing live shipping rates at checkout. It supports Amazon’s Buy With Prime, enhancing the e-commerce process. The intuitive setup and "set it and forget it" functionality are highlighted, along with responsive customer support that efficiently handles updates and provides clear guidance. This app is noted for boosting operational efficiency and customer satisfaction.
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I'm having a horrible experience with this app from day 1. It doesn't work, my first order did not get fulfill. I had to do a manual fulfillment after days of waiting. At first, they were answering my emails, and even called me back. But for the past couple of days, nothing. I begged for a phone call through emails, but nothing. I'm asking the status on my request, but not even an email back. I understand they may still working on it, but at least, have a courtesy to reply to me, or a phone call. This is just horrible. I'm starting to think that because I'm still in the trial period, they don't care. Just horrible experience
DO NOT WASTE YOUR TIME IF YOU HAVE INTERNATIONAL ORDERS (in different regions of the world)! Note that if you are in the US and want to enable Amazon FBA Fullfillment you can't do it for international orders. Which means if you get a mix of orders, you can only have Amazon fullfill the orders to US addresses and not international but the whole thing breaks down because you can't just fullfill them yourself...the customer can't check out internationally!
So frustrating to spend hours because it says "Amazon FBA fulfillment both in the US and abroad" but after hours and then speaking to them on the phone, they told me it wasn't possible. And you can't simply choose to fullfill the International orders on your own as it can only be Amazon 100% or you need to install and pay for Locksmith and clone all your products and then have those be only available internationally....
Either way this product won't let you fully outsource the fullfillment! So frustrating!!! You really need to change the messaging!
the support engineer, Cara, is very knowledgable. Answer all the questions in quick manner and especially the video recordings make things easy to understand. Thanks.
The customer service is very supportive and answers all my questions, however as the app doesn't have dashboard and SKU mapping table, I am doubt if it would run normally everyday, I don't want to know the problem only after my customers experienced the problem, so I delete the app within the trial period.
Cara from customer support helped us set the app up on all 3 of our stores, which makes the integration process so easy. Once up and running we haven't run into any issues and if we have any questions customer support is always helpful and gets back to you quickly if they are offline. Would definitely recommend!
Amazing support from Cara, she was able to solve our issue and answered any questions we had when transferring from Woocommerce to Shopify
Great customer service. Quick and friendly response.
Had an issue with my FBA shipping setup and got it resolved within 10 mins.
Seamless set-up
Cara who was my chat advisor was honestly the most helpful person i've ever experienced online that sort of role. App was very easy to follow and set up. Very good
Cara is the best, she helped get everything integrated seamlessly and was quick too. Would highly recommend this app to make your life easier