Reviews (519)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and effective Shopify integration, particularly noting its capabilities in managing shipping rates, label generation, and tracking. The customer support is frequently highlighted as responsive and helpful, with team members like Sibi and Sagar receiving specific mentions for their excellent service. Key features such as automatic label generation and real-time rate calculations are appreciated for saving time and enhancing reliability in e-commerce shipping operations.
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It takes quite a bit of set up and is not straight forward. We needed additional support to set it up to meet our needs. Also, the FedEx credentials and authentication did not work at first. The support team however was very helpful.
Thank you for sharing your thoughts.
As informed over the call, you were unable to get ONE RATE as your products’ dimensions were not matching FedEx boxes dimensions. Once your products were setup correctly, you received the ONE RATEs from FedEx API.
Label Certification process is a FedEx’s requirement which every FedEx user must complete. This is not a limitation from the app. We are working with FedEx to simply and expedite this process to help merchants.
Manohar was very helpful! A pleasant experience! There was lots that needed to be changed and all went smoothly!
Great App for FedEx shipping. Integrated everything pretty quickly. Customer service was also very helpful in getting everything sorted for our store.
Responsive support team, but they can't get it to connect to FedEx Freight. I've gone back and forth with support but his app just doesn't work.
Dear David,
We sincerely apologize for any inconvenience you've encountered while using our app.
Please note that your FedEx account is currently limited to a single Shipping Address for Freight shipments. This restriction is why you may have encountered difficulties processing shipments when the fulfillment location differs from the authorized address on your FedEx account.
Given that you manage multiple warehouses, we recommend reaching out to FedEx to authorize all of your warehouse addresses on your account. This will ensure seamless processing of shipments from each location.
Should you require any assistance or have further queries, please don't hesitate to reach out to us. We are more than happy to help.
Thank you for your understanding and cooperation.
Best regards,
PluginHive
The support I received was very helpful. Sibi Firoz helped me understand many aspects and answered all my questions.
We had some small issues with setup fixed pricing but their support team especially Addina was great about helping us out!
Thank you!
We are glad to know that your experience with us was good. Thank you for taking a moment to review us.
Best service ever, I had a problem with FedEx One Rate, they respond me quickly and call me
All fixed super
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
This app is great and works well with our existing processes and work flows. The Support representative, ShashiKumar was fantastic during our implementation!
As a growing business expanding into the international market, I found this app very user-friendly and efficient. The integration with my Fedex account was seamless and immediate. I would recommend this application to anyone. This customer service was very professional and prompt upon request and I feel comfortable knowing that if I need any help, it will not be far.
Thank you for recommending the app and its great to know that its helping you in your journey of growing your business into domestic and international markets.