Reviews (241)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify store search functionality with features like autocomplete and synonym handling, improving product discoverability. They appreciate its ease of customization, seamless integration, and fast performance. The responsive customer support and results-based pricing model are particularly valued, making it cost-effective for smaller businesses. Merchants also note a positive impact on sales and appreciate the multi-language support and ...

Edited March 25, 2019

Can’t believe how much the price of this app has increased... with little to no
improvements. Seems like another Yotpo in the making. There are great alternatives out there that do just about the same thing. I uninstalled the app since we were no longer using it and still got billed for another month. Contacted them as SOON as it billed us to let them know it did not cancel even though the app ...

Bella Cuore
United States
Over 2 years using the app
Findify replied April 11, 2019

We would like to apologize for your negative experience. Uninstalling the app doesn’t automatically cancel the subscription to allow installations/uninstallations on multiple ...

September 3, 2018

Difficult to get in contact with the app developer and when you do they don't answer the questions correctly. Now my website lists one price (the correct one) and when people do a search through the "search" feature the pricing is completely different.

The Clawset
United States
About 2 years using the app
Findify replied April 11, 2019

I am sorry to hear about this experience. Merchant's success and experience using the Findify app is of utmost importance to us. Please do not hesitate to contact us if ...

February 5, 2019

Full of glitches, HORRIBLE / unresponsive support. Pass this one by and find another search app to save yourself the headache.

Worldwide Cyclery
United States
12 months using the app
Findify replied April 11, 2019

We are sorry to hear about your bad experience.

We have had over 1800 happy merchants (seen here with over 200 five-star-reviews). The integration process is very ...

May 28, 2019

$499 a month?

not even close to worth it, what on earth are you doing? No one can afford that for seach app.

MAD Distribution UK
United Kingdom
10 months using the app
Findify replied June 5, 2019

Thank you for your feedback. We are sorry that you didn’t have the chance to experience the benefits of our service. Search is only one component of the package, also ...

November 21, 2016

They claim that the search updates twice a day. I currently have 3 day old sale prices still being displayed.

Sometimes the search result simply pulls all items so hundreds of products show.

Hands down the biggest flaw with this service is how slow it is to update. Just today we had to issue $85 in coupon codes because their broken search is showing prices that are from a sale that ended days ...

Brothers With Glass
United States
4 months using the app
April 13, 2019

I uninstalled this app, and noted that I wanted all of their code deleted from my shopify store, but they DON'T delete their code that was initially installed upon installation of this app. But, they do have the time to set up an automated email to send to you upon uninstallation that tries to get you back as a customer. That's not how a good business should be run.

Brockwell Incorporated
United States
2 months using the app
Findify replied April 17, 2019

We are sorry to see you leave the Findify community. Please note once the Findify app is uninstalled, we cannot remove applicable code as we no longer have access to the ...

September 29, 2016

I've removed this app because it messed up my SEO. The app blocks google robots crawling your pages which results in losing SEO ranking which has effected my sales.

Powtees
United Kingdom
25 days using the app
April 6, 2024

Suddenly stopped updating products in the store. Makes me want to question my decision of choosing Findify

BAJAAO.COM
India
About 1 hour using the app