Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing search functionality, providing accurate results, and being user-friendly. It's ideal for large inventory stores and offers a unique pricing model based on sales volume. Features like product recommendations and search suggestions are also included. Many merchants reported a sales increase after installation. The customer support is noted for its efficiency and responsiveness. A free trial is available for testing.

April 6, 2024

Suddenly stopped updating products in the store. Makes me want to question my decision of choosing Findify

About 1 hour using the app
Edited March 25, 2019

Can’t believe how much the price of this app has increased... with little to no
improvements. Seems like another Yotpo in the making. There are great alternatives out there that do just about the same thing. I uninstalled the app since we were no longer using it and still got billed for another month. Contacted them as SOON as it billed us to let them know it did not cancel even though the app was removed and requested a refund. They refused. Poor customer service and this just proves to us how greedy they’ve become... sad to see this.

Bella Cuore
United States
Over 2 years using the app
Findify replied April 11, 2019

We would like to apologize for your negative experience. Uninstalling the app doesn’t automatically cancel the subscription to allow installations/uninstallations on multiple themes BUT you have a right to cancel the subscription at any time by simply contacting us at Yourfriends[at]Findify.io. There must been a misunderstanding around your case so don’t hesitate to reach us if there would be any outstanding questions.

We are continuously investing in perfecting existing and new personalization functionalities to continue increasing your conversion and based on that adding new plans. All existing clients have however been given the option to continue using what they signed up for.

Kind regards,

September 3, 2018

Difficult to get in contact with the app developer and when you do they don't answer the questions correctly. Now my website lists one price (the correct one) and when people do a search through the "search" feature the pricing is completely different.

The Clawset
United States
About 2 years using the app
Findify replied April 11, 2019

I am sorry to hear about this experience. Merchant's success and experience using the Findify app is of utmost importance to us. Please do not hesitate to contact us if further assistance is needed. Kind regards, Alice

February 5, 2019

Full of glitches, HORRIBLE / unresponsive support. Pass this one by and find another search app to save yourself the headache.

Worldwide Cyclery
United States
12 months using the app
Findify replied April 11, 2019

We are sorry to hear about your bad experience.

We have had over 1800 happy merchants (seen here with over 200 five-star-reviews). The integration process is very straightforward but in some cases there might be specific conditions that require customizations. We have a team fully dedicated to supporting integration/customizations that would be happy to help you. We’ve built Findify to be fully adaptable in terms of both functions & design so don’t hesitate to get in contact through Yourfriends[at]Findify.io

Kind regards,

May 28, 2019

$499 a month?

not even close to worth it, what on earth are you doing? No one can afford that for seach app.

MAD Distribution UK
United Kingdom
10 months using the app
Findify replied June 5, 2019

Thank you for your feedback. We are sorry that you didn’t have the chance to experience the benefits of our service. Search is only one component of the package, also covering smart collections, recommendations & content search. The greatest value lays in powering the full product display through our AI algorithm to create a fully personalized product experience.

Findify is mainly used by Shopify PLUS merchants but there are also multiple Shopify Core merchants who seen great return on this investment. If you would like to speak more or book a demo, don’t hesitate to reach out to our team through Yourfriends[at]Findify.io

Kind regards,

November 21, 2016

They claim that the search updates twice a day. I currently have 3 day old sale prices still being displayed.

Sometimes the search result simply pulls all items so hundreds of products show.

Hands down the biggest flaw with this service is how slow it is to update. Just today we had to issue $85 in coupon codes because their broken search is showing prices that are from a sale that ended days ago.

Updating twice a day is not enough, it should update at least four times a day and we should get to choose those times.

When the search works it works great but this app has to many flaws.

Brothers With Glass
United States
4 months using the app
April 13, 2019

I uninstalled this app, and noted that I wanted all of their code deleted from my shopify store, but they DON'T delete their code that was initially installed upon installation of this app. But, they do have the time to set up an automated email to send to you upon uninstallation that tries to get you back as a customer. That's not how a good business should be run.

Brockwell Incorporated
United States
2 months using the app
Findify replied April 17, 2019

We are sorry to see you leave the Findify community. Please note once the Findify app is uninstalled, we cannot remove applicable code as we no longer have access to the store. Please check this article on the Findify public library https://developers.findify.io/docs/integrations-shopify-remove-code for step-by-step instructions on how to complete this task.

In addition, you are welcome to contact our support team if further assistance is required or to discuss your experience further. We would be happy to speak! Reach us easily through Yourfriends[at]Findify.io

Kind regards,

September 29, 2016

I've removed this app because it messed up my SEO. The app blocks google robots crawling your pages which results in losing SEO ranking which has effected my sales.

United Kingdom
25 days using the app