Fenix: Delivery Date+Shipping

AI Platform to Improve conversion and reduce shipping losses

Free plan available. Additional charges may apply.

Improved Conversion

Our clients have A/B tested and confirmed between 5% to 17% incremental conversion lift from using innovative features

Reduce Abandoned Carts

Lower Cart Abandon rates with actual Delivery Dates and reduce actual shipping costs with industry leading carrier rate shopping features.

Faster/Cheaper Delivery Option

Reduce total cost to delivery by automatically routing orders based on the customer and inventory location.

Fenix: Delivery Date+Shipping

Fenix: Delivery Date+Shipping

Fenix Commerce provides the industry #1 shipping and delivery technology leveraging AI to online retailers and customers.

Leading retailers and brands trust Fenix to improve their customer experience and meet customers' expectations around delivery by displaying accurate and clear estimated delivery dates on their Product detail, Cart, and Checkout pages. Fenix also allows you to offer different shipping promotions and incentives to specific customers based on loyalty, location, and repeat customers. By doing so, you’re able to provide customers with an Amazon-like shopping experience and expedited shipping options, but also deliver products faster and more efficiently.

Here’s what you get -

Display Accurate Estimated Delivery Dates: Easily calculate and display accurate delivery dates, in real-time, directly to your customers on product detail, cart, and checkout pages. Personalized based on your Inventory/Location for each specific order.

Build Loyal Customers: Fuel your customer experience obsession by providing end-to-end delivery visibility with 100% customizable post-purchase branded order tracking pages and proactive Delivery Delay Alerts. This experience helps ensure your shoppers convert to life-long customers.

Reduce Cart Abandonment and WISMO queries: Fenix platform presents full delivery information early in the shopping funnel - on your product pages, cart, and checkout. This capability feature is guaranteed to lower cart abandonment and reduce strain on your customer service team.

Increase Shipping Revenue: To ensure on-time delivery, Fenix intelligently selects the most cost-effective shipping service for each order. Reduce actual shipping costs by using real-time carrier and dynamic delivery options to increase revenue.

Personalized Promotions: By evaluating real-time data about the product, cart, inventory, customer, and carrier rates, our AI-powered platform allows you to offer customized, order-specific promotions. Use shipping promos that are dependent on product margins or cart margins, and make judgments based on actual revenue from each transaction.

Shopify Integration: Fenix platform is pre-integrated with the Shopify platform, making it a breeze for any Shopify brand to enable an Amazon-like experience on their own eCommerce store.

App Installation Requirements: Ideally suited for merchants doing the fulfillment themselves or 3PL. Extra support is available for merchants using drop shippers Merchants need to provide their carrier account credentials or rate cards to enable live carrier rate shopping through Fenix platform To show delivery estimates on the PDP/Cart/Checkout, merchants must use a tracked carrier service To use delivery estimates, merchants must use a tracked carrier service

Integrates with

  • klaviyo
  • attentive
  • netsuite
  • shipstation
  • shiphero
Fenix: Delivery Date+Shipping

Fenix: Delivery Date+Shipping

Fenix Commerce provides the industry #1 shipping and delivery technology leveraging AI to online retailers and customers.

Leading retailers and brands trust Fenix to improve their customer experience and meet customers' expectations around delivery by displaying accurate and clear estimated delivery dates on their Product detail, Cart, and Checkout pages. Fenix also allows you to offer different shipping promotions and incentives to specific customers based on loyalty, location, and repeat customers. By doing so, you’re able to provide customers with an Amazon-like shopping experience and expedited shipping options, but also deliver products faster and more efficiently.

Here’s what you get -

Display Accurate Estimated Delivery Dates: Easily calculate and display accurate delivery dates, in real-time, directly to your customers on product detail, cart, and checkout pages. Personalized based on your Inventory/Location for each specific order.

Build Loyal Customers: Fuel your customer experience obsession by providing end-to-end delivery visibility with 100% customizable post-purchase branded order tracking pages and proactive Delivery Delay Alerts. This experience helps ensure your shoppers convert to life-long customers.

Reduce Cart Abandonment and WISMO queries: Fenix platform presents full delivery information early in the shopping funnel - on your product pages, cart, and checkout. This capability feature is guaranteed to lower cart abandonment and reduce strain on your customer service team.

Increase Shipping Revenue: To ensure on-time delivery, Fenix intelligently selects the most cost-effective shipping service for each order. Reduce actual shipping costs by using real-time carrier and dynamic delivery options to increase revenue.

Personalized Promotions: By evaluating real-time data about the product, cart, inventory, customer, and carrier rates, our AI-powered platform allows you to offer customized, order-specific promotions. Use shipping promos that are dependent on product margins or cart margins, and make judgments based on actual revenue from each transaction.

Shopify Integration: Fenix platform is pre-integrated with the Shopify platform, making it a breeze for any Shopify brand to enable an Amazon-like experience on their own eCommerce store.

App Installation Requirements: Ideally suited for merchants doing the fulfillment themselves or 3PL. Extra support is available for merchants using drop shippers Merchants need to provide their carrier account credentials or rate cards to enable live carrier rate shopping through Fenix platform To show delivery estimates on the PDP/Cart/Checkout, merchants must use a tracked carrier service To use delivery estimates, merchants must use a tracked carrier service

Integrates with

  • klaviyo
  • attentive
  • netsuite
  • shipstation
  • shiphero

Pricing

FREE

Free to install

Onboarding fee is required, and it varies for each tier. Please email fixd.idp@fenixcommerce.com to learn more.

  • Up to 100 orders/month
  • Estimated Delivery Dates on PDP, Cart, & Checkout Page
  • Single Location Inventory
  • Flat Shipping Rate
  • Email Support

GROWTH

$529/month

  • Up to 2000 orders/month
  • Everything in Free Plan
  • + EDDs on custom product landing pages
  • + Multi-Location Inventory
  • + Premium Support

Premium

$1,429/month

  • Up to 10000 orders/monthly
  • Everything in Growth Plan
  • + Shipping and Delivery Performance Reports
  • + EDDs in Cart Abandonment Emails

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
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  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
    0% of ratings are 2 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Tubby Todd Bath Co.

Fenix has been a great add to our site thus far. We changed a few different things at the same time and so it's tough to tell how much of our improved conversion might be attributable to Fenix, but one only has to believe that a small portion of it is in order for Fenix to be self-funding. The implementation and customer success team has been excellent to work with and has been quick in responding to any issues and helping us fine tune our settings. We had a number of customer complaints initially that packages were not arriving on time - the silver lining of the complaints was that it was clear that our customers were really looking at the delivery dates and valuing that as part of their shopping experience with us. And as we dug in with the Fenix team, we realized that the delays were not issues with their algorithm, but rather some variability in pick and pack timing at our warehouse. We were able to easily add some buffer time while we addressed those with our warehouse. It's a super easy solution to work with and the team has always available in the right time period (incl. ASAP for urgent issues) when we have questions or need help.

ROAD iD

It took a little while to fully integrate this app with our tech stack, but it was worth it. We've seen a significant uptick in conversion rate with new users since installing it.

Baloo Living

We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.

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