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Fenix: Delivery Date+Shipping

AI Platform to Improve conversion and reduce shipping losses

Free to install. Additional charges may apply.

Key values section

Improved Conversion

Our clients have A/B tested and confirmed between 5% to 17% incremental conversion lift from using innovative features

Reduce Abandoned Carts

Lower Cart Abandon rates with actual Delivery Dates and reduce actual shipping costs with industry leading carrier rate shopping features.

Faster/Cheaper Delivery Option

Reduce total cost to delivery by automatically routing orders based on the customer and inventory location.

App details

Fenix: Delivery Date+Shipping

Fenix: Delivery Date+Shipping

Fenix Commerce provides the industry #1 shipping and delivery technology leveraging AI to online retailers and customers.

Fenix Is Now Free:

How Does It Work-

  • Fenix adds a new option – “Premium Shipping” – with the same Carrier Service(s) under the hood as Standard Shipping - no changes required in your shipping processes

  • No EDDs displayed on Standard - providing a tangible incentive to upgrade Shipping option(s)

  • Orders with selected "Premium Shipping" will be prioritized in the shipping queue

  • Retailers will share the $2.95 in Incremental shipping revenue (ie., $8.95 - $6.00) with Fenix only when the Premium Shipping option is selected.

Here’s what you get -

Display Accurate Estimated Delivery Dates: Easily calculate and display accurate delivery dates, in real-time, directly to your customers on product detail, cart, and checkout pages. Personalized based on your Inventory/Location for each specific order.

Build Loyal Customers: Fuel your customer experience obsession by providing end-to-end delivery visibility with 100% customizable post-purchase branded order tracking pages and proactive Delivery Delay Alerts. This experience helps ensure your shoppers convert to life-long customers.

Reduce Cart Abandonment and WISMO queries: Fenix platform presents full delivery information early in the shopping funnel - on your product pages, cart, and checkout. This capability feature is guaranteed to lower cart abandonment and reduce strain on your customer service team.

Increase Shipping Revenue: To ensure on-time delivery, Fenix intelligently selects the most cost-effective shipping service for each order. Reduce actual shipping costs by using real-time carrier and dynamic delivery options to increase revenue.

Personalized Promotions: By evaluating real-time data about the product, cart, inventory, customer, and carrier rates, our AI-powered platform allows you to offer customized, order-specific promotions. Use shipping promos that are dependent on product margins or cart margins, and make judgments based on actual revenue from each transaction.

Shopify Integration: Fenix platform is pre-integrated with the Shopify platform, making it a breeze for any Shopify brand to enable an Amazon-like experience on their own eCommerce store.

App Installation Requirements: Ideally suited for merchants doing the fulfillment themselves or 3PL. Extra support is available for merchants using drop shippers Merchants need to provide their carrier account credentials or rate cards to enable live carrier rate shopping through Fenix platform To show delivery estimates on the PDP/Cart/Checkout, merchants must use a tracked carrier service To use delivery estimates, merchants must use a tracked carrier service

Launch date

Integrates with

  • klaviyo
  • attentive
  • netsuite
  • shipstation
  • shiphero
  • Twilio
Fenix: Delivery Date+Shipping

Fenix: Delivery Date+Shipping

Fenix Commerce provides the industry #1 shipping and delivery technology leveraging AI to online retailers and customers.

Fenix Is Now Free:

How Does It Work-

  • Fenix adds a new option – “Premium Shipping” – with the same Carrier Service(s) under the hood as Standard Shipping - no changes required in your shipping processes

  • No EDDs displayed on Standard - providing a tangible incentive to upgrade Shipping option(s)

  • Orders with selected "Premium Shipping" will be prioritized in the shipping queue

  • Retailers will share the $2.95 in Incremental shipping revenue (ie., $8.95 - $6.00) with Fenix only when the Premium Shipping option is selected.

Here’s what you get -

Display Accurate Estimated Delivery Dates: Easily calculate and display accurate delivery dates, in real-time, directly to your customers on product detail, cart, and checkout pages. Personalized based on your Inventory/Location for each specific order.

Build Loyal Customers: Fuel your customer experience obsession by providing end-to-end delivery visibility with 100% customizable post-purchase branded order tracking pages and proactive Delivery Delay Alerts. This experience helps ensure your shoppers convert to life-long customers.

Reduce Cart Abandonment and WISMO queries: Fenix platform presents full delivery information early in the shopping funnel - on your product pages, cart, and checkout. This capability feature is guaranteed to lower cart abandonment and reduce strain on your customer service team.

Increase Shipping Revenue: To ensure on-time delivery, Fenix intelligently selects the most cost-effective shipping service for each order. Reduce actual shipping costs by using real-time carrier and dynamic delivery options to increase revenue.

Personalized Promotions: By evaluating real-time data about the product, cart, inventory, customer, and carrier rates, our AI-powered platform allows you to offer customized, order-specific promotions. Use shipping promos that are dependent on product margins or cart margins, and make judgments based on actual revenue from each transaction.

Shopify Integration: Fenix platform is pre-integrated with the Shopify platform, making it a breeze for any Shopify brand to enable an Amazon-like experience on their own eCommerce store.

App Installation Requirements: Ideally suited for merchants doing the fulfillment themselves or 3PL. Extra support is available for merchants using drop shippers Merchants need to provide their carrier account credentials or rate cards to enable live carrier rate shopping through Fenix platform To show delivery estimates on the PDP/Cart/Checkout, merchants must use a tracked carrier service To use delivery estimates, merchants must use a tracked carrier service

Launch date

Integrates with

  • klaviyo
  • attentive
  • netsuite
  • shipstation
  • shiphero
  • Twilio

Pricing

Free to install

Retailers will share incremental shipping revenue with Fenix only when the Premium Shipping is selected.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

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  • William Painter

    Location United States
    Time spent using app Over 1 year

    Fenix has been a great partner! Every time we have a question they get back to us immediately and also make sure we understand everything completely. They have helped us increase our check out conversion and we enjoy using their branded tracking page as well. Great small team to work with.

  • Knifewear - Handcrafted Japanese Kitchen Knives

    Location Canada
    Time spent using app 5 months

    We installed Fenix Commerce late last year and the team was amazing at getting us set up fast during the Christmas period and helping us mitigate support tickets, while also improving conversion. Since then they've helped roll out more features that help us improve the customer experience pre and post-purchase. Fenix in my opinion offers tools that are critical to growing an e-commerce business.

  • Tubby Todd Bath Co.

    Location United States
    Time spent using app 9 months

    Fenix has been a great add to our site thus far. We changed a few different things at the same time and so it's tough to tell how much of our improved conversion might be attributable to Fenix, but one only has to believe that a small portion of it is in order for Fenix to be self-funding. The implementation and customer success team has been excellent to work with and has been quick in responding to any issues and helping us fine tune our settings. We had a number of customer complaints initially that packages were not arriving on time - the silver lining of the complaints was that it was clear that our customers were really looking at the delivery dates and valuing that as part of their shopping experience with us. And as we dug in with the Fenix team, we realized that the delays were not issues with their algorithm, but rather some variability in pick and pack timing at our warehouse. We were able to easily add some buffer time while we addressed those with our warehouse. It's a super easy solution to work with and the team has always available in the right time period (incl. ASAP for urgent issues) when we have questions or need help.

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