Fenix Intelligent Delivery
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About this app
Launched
December 23, 2020
Languages
English
Categories
Delivery and pickups - Other , Shipping rate calculatorWorks with
klaviyo, attentive, netsuite, shipstation, shiphero, Twilio** This App works for Advance Plan and above** Reduce cart abandonment, Increase shipping revenue
FenixCommerce is the preferred solution for merchants of all sizes looking to reduce their cart abandonment rates while increasing their eCommerce conversion rates and profitability. Two of the biggest reasons for shopping cart abandonment is due to lack of vague delivery promises or high shipping costs. Fenix AI-powered shipping platform provides estimated delivery dates on the product pages, personalized shipping costs on the checkout, and post-purchase delivery notifications.
- Increase conversion by providing accurate delivery dates on the product pages.
- Reduce cart abandonment with multiple Shipping options, Estimated Delivery Dates
- Upsell fast delivery on the checkout increasing shipping revenue
16 reviews
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We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.
Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.
We installed Fenix Commerce late last year and the team was amazing at getting us set up fast during the Christmas period and helping us mitigate support tickets, while also improving conversion. Since then they've helped roll out more features that help us improve the customer experience pre and post-purchase. Fenix in my opinion offers tools that are critical to growing an e-commerce business.
It took a little while to fully integrate this app with our tech stack, but it was worth it. We've seen a significant uptick in conversion rate with new users since installing it.
Fenix has been a great partner! Every time we have a question they get back to us immediately and also make sure we understand everything completely. They have helped us increase our check out conversion and we enjoy using their branded tracking page as well. Great small team to work with.
About this app
Launched
December 23, 2020
Languages
English
Categories
Delivery and pickups - Other , Shipping rate calculatorWorks with
klaviyo, attentive, netsuite, shipstation, shiphero, TwilioBuilt by Fenix Commerce Inc
About Fenix Commerce Inc
5.0 average rating
3 years building apps for the Shopify App Store
5434 Castle Manor Dr, san jose, CA, 95129, US