Reviews (663)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the customer account interface on Shopify, making it more user-friendly with features like dashboards, order history, and delivery tracking. It supports loyalty programs with credit and points, boosting customer retention. The app offers customization options like OTP and social logins for security. Merchants also praise the responsive and helpful customer support, capable of extensive customizations to meet specific needs.

October 19, 2024

Our business has been using Flits for a long time now to connect our online and offline customer experiences. Flits seamlessly integrates our loyalty program with both our ERP and Shopify store, providing a unified and consistent experience for all our customers.

Now, with the integrated system, customers can earn and redeem points whether they shop online or in our physical store. This has not only streamlined our operations but also significantly improved customer satisfaction.

Beyond the fantastic functionality, the Flits support team deserves a special mention. They are incredibly efficient and prompt in responding to any questions or issues. Every interaction I've had with them has been positive and helpful.

I highly recommend Flits!

Sonee Sports
Maldives
About 4 years using the app
Flits replied October 23, 2024

Thank you for your kind words and for being a valued Flits user! We look forward to continuing to support your business and helping you succeed!

September 26, 2024

Always respond quickly and accurately to inquiries or requests. It's a convenient app to use with a great UI. Thank you!

MEGOOD BEAUTY
Japan
About 4 years using the app
Flits replied October 23, 2024

Thank you for appreciating our support. Your satisfaction is our priority, and we're glad our assistance has been helpful to you.

September 16, 2024

Very fast and good customer service

SaveCo Online Ltd
United Kingdom
About 4 years using the app
November 14, 2024

I've tried multiple loyalty program applications before, but I often found limited support and integration options for India-based D2C stores, not to mention the high subscription costs. Then, through word of mouth, we discovered Flits. The support from their team has been phenomenal—they are responsive and provide timely assistance, even during non-working hours and late at night, addressing issues immediately. The integration possibilities with Flits are extensive, and they consistently go above and beyond to ensure everything is set up perfectly.

One of the standout features is their enhanced account page, which transforms Shopify’s basic setup into a more comprehensive, user-friendly experience. Flits has truly elevated our store’s capabilities!

Paaduks
India
8 months using the app
October 25, 2024

FLITS has been a game-changer for us! The team is incredibly supportive, always ready to help and guide us through every step. Their service is outstanding, and they genuinely care about their clients' success. The Flits features have truly enhanced our website, taking it to the next level. Our customers are thrilled with the new account page setup, which has improved their overall experience. Highly recommend Flits for anyone looking to elevate their E-Commerce business!

CraftAffair
India
9 months using the app
August 30, 2024

Excellent support team! Anytime we have a question or something conflicts with another app, the dev team is very quick to address it and they follow up to make sure everything is fixed and working well.

Mulberry Park Silks
United States
Over 4 years using the app
Flits replied September 5, 2024

Thank you so much for your wonderful feedback! It's our priority to ensure everything runs smoothly, and we’re always here to help whenever you need us. We truly appreciate your support and look forward to continuing to work with you!

September 24, 2024

We've integrated Flits on our Shopify store (www.louisstitch.com) to manage our credit points system, and it has been an absolute good experience! The platform allows us to offer credit points on purchases, which our customers can seamlessly redeem both in-store and online. This has enhanced our loyalty program, boosting customer retention and engagement. The Flits team has been incredibly supportive, offering prompt assistance and ensuring a smooth implementation. Highly recommend Flits to anyone looking to build a rewarding experience for their customers!

Louisstitch
India
About 1 year using the app
Flits replied October 23, 2024

Serving clients like you is our greatest joy, and we look forward to exceeding your expectations in the future.

Thank you for your trust.

October 30, 2024

Flits on Shopify is an absolute must-have! This app has dramatically improved the customer experience on my online store. From sleek account pages to engaging rewards programs, it offers everything to keep customers coming back. It's super easy to use, and the customer support is top-notch. If you want to take your e-commerce game to the next level, Flits is the way to go!

suta
India
6 months using the app
September 9, 2024

Flits has a great system and support team!

Timeless Skin Care
United States
Almost 2 years using the app
September 24, 2024

I’ve a great experience with the Flits app! Its robust features for managing customer accounts, dashboards, addresses, order history, and delivery status really do seem to make it a powerful tool for businesses. The reorder and cancel order options, along with the loyalty points feature, add an extra layer of convenience and customer engagement.

The seamless integration with Shopify is a big plus, too, as it helps streamline processes significantly. And it’s fantastic to hear about the excellent customer support—having a responsive and knowledgeable team can make all the difference when you need assistance. Overall, it sounds like Flits is an invaluable asset for managing your business efficiently!

Arata
India
5 months using the app