Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for enhancing the customer account page with features like a customer dashboard, referral program, and a centralized information hub. They value its re-order, order tracking, and wishlist capabilities, along with its store credit function. The app's compatibility with custom storefronts and integration with POS and Judge.me apps are well-received. Merchants praise the support team for their efficient service and customization help. The app is seen as affordable and cost-effective, with some noting it helps reduce overheads by allowing customers to print their own invoices. Merchants report that the app improves customer experience and streamlines business processes.

September 26, 2023

DO NOT USE. if you need account authentication at all whatsoever, this app completely blocks reCAPTCHA from working. Per shopify customer support -->

"When reCAPTCHA v2 is engaged, the customer is referred to the 'Challenge' page. This page is not hosted in Shopify theme files or Admin - it is provided and managed by Google. Once the challenge has been successfully completed, the redirect looks for the customer account page. In this case, it looks like when that page is blank the fallback is to route back to the customer account login page.

I have also confirmed that other third-party customer account apps have a similar issue with v2 redirect. The problem is that Google's reCAPTCHA challenge page overrides the app's redirect settings, looks for the .liquid it is expecting, and then loops back to the login page.
You can consider customizing the customers/account.liquid file, instead of using third-party apps to provide your customer account features. Or, you may be able to request a custom version of the customer account apps that can be recognized by the reCAPTCHA challenge page redirect. Google does offer development documentation: Google Dev Support : reCAPTCHA Developer's Guide / Verifying the user's response."

This issue created over 1000 fake accounts and took heavily involving shopify plus customer support to rectify.

This app in general is not good. Very limited customization, almost nothing in custom CSS. Not only that but there is a lot better apps for the money that do not cause the recaptcha issue. Ditch this app and go with something else.

United States
2 months using the app
Flits replied September 29, 2023

Hello Entrepreneur,

Your feedback is valuable to us, and we dropped the actual reason for this issue over the mail.

I hope this message finds you well. I want to extend my sincerest apologies for the recent experience you had with Flits. We understand how frustrating and disappointing it must have been for you, and for that, we are truly sorry, but please review the below points.

1 - Regarding Captcha  -I deeply reviewed your point but honestly, the Login/Signup page and it's a related process (Including Re-Captcha) is not from Flits' end, it is from Shopify's end and Flits is unable to control the same page, and process due to this, but still our tech team will help you for all feasible way, we can discuss with Shopify as well. 

2 - Regarding the Customisation CSS - Yes, regarding customization CSS, we will be glad to improve as per your brand color and other requirements for sure, please share with me. I can assign a dedicated developer to fulfill your requirements.

So, if you can spare some time for us, then we would like to invite you to a meeting call so that we can discuss the remaining points and try to help you better. So, if you are available then please share a time slot for any day you are available.

Awaiting your response.

Please connect at support@getflits.com

Thank you

September 5, 2023

Can't uninstall any more, so bad

United Kingdom
About 9 hours using the app
July 26, 2018

Very bad customer service, they do not care about our needs. I have written many times to their customer service, they respond every 8 hours, they only respond with a link where they can solve all the doubts. but if I'm asking for help it's because I tried that

10 months using the app
August 2, 2018

Too greedy, $20 for adjusting credit?
I was happy with $5 plan and able to adjust/issue store credit previously, then i couldn't do the same with their new plan, learn how to do business first guys.

3 months using the app
Edited December 5, 2018

Bugs should be this app not flits.
It takes support 7 years to reply, sadly 7 years is yet to complete.

Most ridiculous CS I have ever had to deal with. Wasted my money and time.

United States
About 1 month using the app
Edited August 28, 2018

Just uninstall the app from my store - but the app remains active
Found bugs on customer account (didn t sum product quantity)
Please remove app from my store


How to uninstall code?
Created by: Alex Brown
Modified on: Wed, 22 Nov, 2017 at 1:19 AM

Please follow steps:

Please click on online store through Shopify left side navigation.
Please Go to theme section.You can see installed themes.
Click on action button of a theme in which you want to remove code.
From action button drop-down menu please select on edit code.
Please remove this code '{% include 'flits_snippet' %}' from a theme.liquid file
Please remove 'customers/account.liquid' file
Please rename 'customers/account-flits.liquid' file to 'customers/account.liquid'.
Please remove 'snippets/flits_snippet.liquid' file
Please remove 'assets/flits.css' file
Please remove 'assets/flits-account.js' file
Please remove 'assets/flits-cart.js' file
Please remove 'assets/flits-recently-view.js' file
Please go to Shopify apps section through Shopify left side navigation.
Uninstall flits from there.

4 days using the app
May 15, 2019

Useless app that hardly works, support is not existent. Do Not Recommend at all for any one interested!

United Kingdom
2 days using the app
Flits replied May 18, 2019

We're sorry to hear you're experiencing issues with our app. We have attempted to get in touch through the mail from live chat but you missed it. Please review your mail, I have sent with our all conversation screenshot.
As well you have rejected our store access request. We will try again.

As well as you missed to update add on which feature you are looking for. I will help you with that. Please get back through the mail.

August 29, 2018

Needs to work on customer service, emailed them four times in two weeks never received a reply.
The app doesn't work, however, it leaves behind code in your theme.scss hidden that assumes you are using the app and app is in your customized setting section field.
I installed and uninstalled the app within an hour, once I noticed it did not work.
I need to report this to shopify, something is not right here.

The Art Gallery Nyc
United States
About 13 hours using the app
Edited September 18, 2018

Had a horrible experience with this app and this app caused our website to crash, which we only figured out because Shopify team had to look into the issue and discovered the app was causing our website to act crazy so immediately uninstalled it. Was promised I'll have my money refunded back to me by Flits and never received the refund. Bad customer service, shady and lack of communication.

Herbal Healing Nation
United States
About 2 hours using the app
September 8, 2022

nicht weiter zu empfehlen nach dem entfernen hat sich die app überall im code verteilt muss mühselig im code rausgesucht werden und gelöscht werden !!!!

About 2 hours using the app
Flits replied September 28, 2022

Firstly, we really apologize for the inconvenience which has been caused. However, we also appreciate you bringing this to our attention since we are always looking for ways to improve our App.

We would like to kindly let you know that we have already fixed the code-related issues by removing it from your store on High Priority that too on the same day and now everything should work smoothly.

We really appreciate your constructive criticism that allows us the opportunity to look into it and improve from the current Standpoint.

Also, we have tried to connect with you on the same day and took followup over multiple channels (Via Facebook, email, etc) but we have not heard back from you till date. So, if you can get back to us at (support@getflits.com), then that will be really great for us.

And we already provide single click option to remove code, learn more: https://getflits.freshdesk.com/support/solutions/articles/33000261891-how-to-remove-code-flits-account-page-setup-from-a-particular-theme-

We would appreciate the opportunity for a second chance. We would also like to talk to you about this to ensure that we take all the necessary steps at providing you with a better experience that we are highly known for.