Reviews (1,218)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating routine tasks such as order management, customer tagging, and email notifications. Its user-friendly workflow builder integrates easily with other apps and doesn't require coding skills. Features like customizable email content and the ability to copy flows between stores are standout benefits. Merchants also appreciate the automation templates and the supportive, effective customer service team, making it essential for enhancing business efficiency.

July 29, 2025

Great app! Some more inputs and scenarios would be excellent; for example the ability to start a flow based on order edits

Aeroo Drones
Australia
About 1 year using the app
July 21, 2025

Livechanging. I am finally able to automate some stupid tasks. Setting up more complicated tasks requires understanding how Shopify manages things internally. Though I am a developer I don't think Non-Developers can handle this beast. Anyways I love it :-)

Stay Cold Apparel
Germany
About 5 years using the app
July 16, 2025

At first there is a bit of a learning curve, however the process is much simpler than it looks. There are almost always explanations for everything. Once you get the hang of it, it really is a game changer.

Absolute Level Up
Canada
About 2 months using the app
July 15, 2025

Missing functions pertaining to modifying product settings, including; track quantity, continue selling when out of stock, and markets.

Half of the flows that I try to create are always missing at least one action to turn it on.

It would seem reasonable to be able to do in Flow what I can physically do in Shopify myself.

Sparkle Castle
United States
Almost 3 years using the app
July 8, 2025

Flow is really cool when you get it to work, but getting it to work is a challenge. The conditions aren't intuitive. For example, I was trying to check if an order was selected for In Store Pickup, and trying to find the right option for Pickup was a struggle. There were so many "delivery option" conditions and only one of them was the right one to make the Flow work. I feel like this was made for the developers of Shopify who know what all the backend names are, and it isn't made for the normal users who aren't familiar with the code.

XERO Products
United States
About 1 year using the app
July 15, 2025

Great app, easy to use and great for speeding up processes. Only 4 stars as some fields are not available natively in Shopify Flow, so require other external apps.

NRBY Clothing
United Kingdom
About 2 years using the app
July 10, 2025

It's helpful once you set it up but its very difficult to set up a flow. Not intuitive at all.

Barry's Shop
United States
Almost 6 years using the app
July 23, 2025

missing lots of shopify values. e.g. i can look up discounts but not create or apply existing ones? Lots of potential with Flow but currently seems half baked.

Haus of Brilliance
United States
Over 1 year using the app
July 22, 2025

Need ability to filter which tags trigger the journey. Currently, the system gets bogged down by multiple journeys that are get triggered every time a tag is added.

Bohn Body Armor
United States
9 months using the app
July 12, 2025

I have saved so much time and money because of the automations I've been able to set up with this app. Flow, I love you. Marry me.

Plaid Room Records
United States
Almost 3 years using the app