Reviews (83)

Overall rating
3.5
Counts per rating level
  • 46% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 19% of ratings are 1 stars
October 7, 2024

Difficult to manage, unclear information whether the flows works or not, no saved notifications what flows have been sent out or used.

Perfumes
United Kingdom
Over 2 years using the app
October 26, 2024

NIGHTMARE... I very rarely right reviews and negative ones at that. I have never found something that should be so simple a challenge. Shopify staff can't help because we can't speak to them directly. If you want automations for emails and sales, I would spend your time with another program. I have spent to much time on something so simple, with very little success.

Epic Lounge by HRM
United States
About 2 months using the app
October 18, 2024

This flow app works great. If you every think it does not then you need to retrace the flow and see what the issue is. I set up for hiding out of stock items for a certain supplier and noticed it was not acting as expected and the documentation told me where the condition became false. Using this tool I realized it was because I had not tagged those products with the suppliers identity yet. A real duh moment. For current users and new users, keep this in mind because this app is great and works as expected.

Kindred Timber Designs
United States
13 days using the app
April 28, 2025

cancel perfectly good orders as fraud, makes a whole mess

Sara Bauer Boutique
United States
About 17 hours using the app
Shopify replied May 6, 2025

Thanks for the feedback. Flow does not make changes to your store on it's own but through workflows that you build and activate. If you are struggling with a workflow, we recommend asking on the Flow community forums, which are actively monitored by the Flow team. https://community.shopify.com/c/shopify-flow-app/bd-p/flow

October 19, 2024

Abandoned checkouts doesn't work, I get the error that the customer is not signed up to marketing.. I don't require my customers to sign up for marketing emails, with no option to just send a simple email, this app is pretty much useless for my store.

AirPixel
United Kingdom
2 months using the app
Shopify replied October 21, 2024

Hi, Abandoned Checkout is a Marketing Automation feature and not a Flow feature. That said, you may want to review the documentation for Abandoned Checkout https://help.shopify.com/en/manual/promoting-marketing/create-marketing/marketing-automations/types. If you edit the email, you do have the option to send it to all customers, not just those subscribed to marketing.

September 17, 2024

When it works, it can be beneficial but it doesn't work often, and the support for this app is useless. When you speak with Shopify support, no one seems to know or understand the app.

I built a flow that should hold fulfillment orders when a product type it added to an order. Sometimes the flow works, and sometimes it says "Hold fulfillment order

Succeeded" but it didn't succeed when you look at the actual order. And no one knows how to help. It's sad because it could be an excellent app!

Zebrasclub
Canada
About 2 years using the app
Shopify replied September 18, 2024

Hi, thanks for your review. We are sorry about your frustration with Shopify support. We recommend always trying to ask first on Flow's community forums: https://community.shopify.com/c/shopify-flow-app/bd-p/flow.

For holds, if Flow says that it held fulfillment, it did. But what can happen is that other apps or workflows can release that hold just as quickly. If you need more detail, consider trying to post on the community.

February 22, 2025

Great app that made my job a lot easier and saved me money

SunliteBG
Bulgaria
2 days using the app
Shopify replied February 25, 2025

Thanks for the review!

January 21, 2025

Helpful app. must use to save time and creating task with logic.

HRIDZ
Australia
7 months using the app
August 22, 2024

For some things this works great! For others I am scratching my head as to why it won't. For example, I can take products by vender and add them to a manual collection for use in the tax exclusion zones since for some reason an automatic collection isn't allowed. Works great. But when I want to send an email to a customer that is imported with the tag eBay I am having trouble finding an option to just send a simple email out with a basic text. I have tried using Mail as well but it wants a template and then it adds it to a marketing list but that is not what I want to do. Just a simple email. The last issue is that I have other people adding products and I only want certain vendors products to be available in say Canada. There are options to hide products from channels for example, but nothing to remove the product from a market such as Canada. So you have to remember to select this every time every product any employee adds or it defaults to add it to the Canada market. Very frustrating. Maybe with a few updates this flow app could be really useful. But it is just missing a few variables here and there and functions to be as useful as I was expecting. Seeing as how most of my flows are fixing issues that Shopify has created such as not allowing me to use an auto collection for tax exclusions, I have to use this app. Since they default to add new products to all markets, I need to use a flow to fix it. So really it is annoying that I cannot do what I want to have done.

Adventure Parts
United States
6 days using the app
March 27, 2025

i dont told dont recommend this app to others....

Mad City Distro Store
United States
5 months using the app