Reviews (83)

Overall rating
3.5
Counts per rating level
  • 46% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 19% of ratings are 1 stars
December 9, 2023

I use the Flow app on my website at BuyExcelTemplates.com to automatically tag customers based on what they purchased so I can then use in email marketing.

BuyExcelTemplates.com
United States
5 months using the app
June 18, 2018

Super app.. Gør mange ting meget bedre

Kopkdk
Denmark
3 months using the app
October 7, 2021

This app allows us to automate and structure processes around anything in Shopify and beyond. The new Flow has better overviews and more possibilities making it even more powerful.

Patta
Netherlands
About 2 years using the app
October 1, 2019

I used this app to help me to control inventory. It could be great if it can do 1 more step by linking to Shopify location. It means that it can have a flow / feature to reassign order location based on a rule setting. It will be perfect to manage inventory in multi-location . can you pls develop it?

S-FORCE™
Singapore
About 2 years using the app
Shopify replied March 8, 2024

Thanks for the review. For anyone reading this, Flow does support accessing inventory per location.

August 27, 2019

I have used this app to quickly and easily add complex automations to my business. This app has saved our business tens of thousands of dollars in saved time and money. I'd give it 5-stars if there were a few more trigger events, but they seem to be adding more and more functionality to it every day so I'm sure the list of triggers will continue to grow.

Aquatell Canada
Canada
About 2 years using the app
May 2, 2022

Could be a great tool but it requires us to go through 15,000 clicks to run-segment our current base of customers as it's limited to 50 customers at a time. The real-time segmentation once created is working well so far. Could be much better coming from Shopify.

Sportdirect.ca
Canada
About 2 years using the app
Shopify replied May 23, 2022

Thank you for the review. I believe you are referring to the recently added feature to be able to run a workflow from the Admin’s Customer list. We’re sorry that we don’t yet have the ability to run a workflow on all of your customers. Hopefully you were able to finish your task by running 50 at a time.

April 1, 2023

We have been using it for a couple months now to tag orders according to different criteria and it's been doing great for us so far.

Pack Turtle
United States
2 months using the app
March 10, 2023

One of the flows went off the rails and would not take ANY updates on our end and would not stop running even when we shut it off in admin.

Can you guess what Shopify Supports solution was? "Wait 3-days and reach out if it is still doing it". As you can guess this is pretty much unacceptable for an app that is making changes to orders/customers.

Flow Developers build in a way to reset the flows that doesn't take 3-days before you will even look at the issue!

Antique Candle Co.
United States
About 1 year using the app
Shopify replied March 13, 2023

Hi, sorry that you are having difficulty with receiving emails. I personally reviewed the logs and found issues with your email provider, which our customer support team should have sent over to you. If you haven't heard anything yet, please contact our support again.

July 5, 2023

you can use it for basic functions, but don't expect to create complex flows without going through an additional app or a freelancer. In short, if you are thinking of moving to shopify plus for this app, there is no point in paying $2000. You will find affordable apps on the marketplace that will do the job much better. Don't count on shopify support to help you either, they have no knowledge of this app... It's a shame, on paper the solution seemed interesting

Loëla
France
About 1 year using the app
Shopify replied July 5, 2023

Hi, we are sorry that you had trouble building a complicated workflow. If you got stuck, we recommend posting any questions to the Flow App section on the community (https://community.shopify.com/c/shopify-flow-app/bd-p/flow), where you are likely to get help. Regarding Plus, Flow is currently available to the Shopify, Advanced, and Plus plans, so you do not need to upgrade to Plus to get access to Flow.

September 22, 2023

The app is full of bugs. I need to reach out to support every time I create a new flow and they realize that the there are errors with the template variables.

Llama Naturals
United States
7 months using the app
Shopify replied November 7, 2023

Hi, thanks for your review. We tried repeatedly to reach out to you to better understand any defects you might have encountered. Flow takes quality and reliability seriously and there are no known issues with template variables.