Reviews (95)

Overall rating
3.7
Counts per rating level
  • 51% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 16% of ratings are 1 stars
August 12, 2022

Works well and is reliable, but I wish it could do more. It always feels it can do 90% of what you want it to, but that last 10% is just out of reach. I find the date based triggers to be severely limited (e.g. each day at this time do X, remove tag on this date date, etc.). App is a great starting point and could be very useful if they build out its capability a bit more.

Partake Brewing
Canada
4 months using the app
Edited February 22, 2024

how do i get support for this app ??????? shopify make it impossible to contact them
the description is very confusing and there is no way to contacts shopify app to get support on this app , PLEASE HELP !!!!!!!!!!
this is an update to the original review that was one star and i change it to 3 star since Paul managed to help me with some of the queries , however its still very hard to do straight forward task , i actually used React flow to create some of the more advanced flows , so i am updating this to 3 stars only due to Paul that he really went out of his way to help me, however the system is not user friendly ,

NYCK - New York City Kicks
United States
3 months using the app
Shopify replied November 28, 2023

You can see how to contact support in emails you've gotten from Shopify but also in the Settings / Plan area in the Admin. For Flow specifically, we do provide support through the community forums: https://community.shopify.com/c/shopify-flow-app/bd-p/flow

August 23, 2023

I am not using this as much as I should. I need more time in the day so I can play with all the toys that I have available.

My Ruby Lips
United States
3 months using the app
June 9, 2022

This is the Best Adds on for Shopify Advance Plan, I didn't know how much I needed this app until I tried it, the only problem that I am facing that a lot of times when opening the app it loads just for a second, and then it turns blank, nothing happens, I tried everything from clearing browser cache, deactivating browser adds on, to changing PC and browser, I found that it worked just on Microsoft Edge on one specific PC that we have, but I didn't understand why. So hope for a fix soon.

مكتبة بنيان
Germany
3 months using the app
Shopify replied June 9, 2022

Hi, thank you for your review. We are happy that you are finding Flow useful. It sounds like you are having some technical issues with loading the app. That should never happen. Please reach out to Shopify support to report the issue and we'll work to resolve whatever is happening.

October 14, 2022

Flow is classic Shopify. It's usable but mostly frustrating. It does some things but not generally enough things. It's slow. It's clunky. It breaks a lot. There's not enough documentation for it. At least it's free.

Quarantunes
Canada
3 months using the app
December 16, 2019

Seems very limited. I wish it had more available elements to automate. For example you cannot automate any product elements such as automation of adding a tag.

ProSound and Stage Lighting
United States
About 1 month using the app
Shopify replied February 17, 2021

Hi, thanks for your review. This review is pretty old at this point so apologies for the long delay responding, but for other brands reading this, Shopify Flow does now have the ability to add all kinds of tags.

March 9, 2020

Very basic automation. It desperately needs the trigger ”order tagged” or a delay between triggers, which would help a lot!

Paperlike
Germany
About 1 month using the app
September 6, 2019

Sholify Flow has enormous potential but at this stage is missing lots of really useful features - among them:
- ability to deal with metafields
- time based triggers (you cannot get a Flow started at a given time)
- I would love to see an integration with Office 365 and Microsoft Flow - that would be a very powerful combination
- Some sort of way to write Liquid code to handle some stages of processes whose complexity makes them better suited for text coding rather than visual coding

I believe future versions will eventually implement these features and lots more - at this time though the tool is only showing its potential

NOVEDGE
United States
About 1 month using the app
February 12, 2023

Can't do basic things such as update the item's weight, set HS Code designation upon publishing. or set "Continue selling when out of stock" to True. Basic, Shopify-native things. Weak.

Grain & Vine | Natural Wines, Rare Bourbon and Tequila Collection
United States
About 1 month using the app
Edited December 22, 2022

The biggest problems are:

When you use variables to create conditions, you don't have access to those values in other steps, so you have to recreate all your logic in each step of the flow. For example, if I have a conditional that checks for a certain metafield key in your order line items skus, then in your action step, you'll need to recheck for that key using all the same logic. You can't pass values from one step to another. Which defeats the purpose of a conditional in most cases: if X, then do Y (to X). But X isn't accessible, so your flow actually goes if X, then if X do Y.

Also, you can use variables for things like metafield keys, but the app will throw an error saying the key is too long. But really, it's long because it's using liquid conditionals and loops, not because the actual value is long, which doesn't make sense.

Rad & Happy
United States
About 1 month using the app