Social Proof & Urgency FOMO
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I have used FOMO for 3 years without issue. My only concern is my developer and speed test sho it ads .5 seconds to the load stack. The second most app after reviews on load time
Hey Scent Fill team,
I've emailed you but also wanted to follow up here. Fomo loads asynchronously to the rest of your page and does not slow down your site - more on that here: https://help.fomo.com/en/articles/1455008-will-fomo-slow-down-my-website
Happy to walk your developer through this. I've also sent you screenshots of the different assets loading on your page to show you a comparison so you can see what is taking longer to load on your site.
Not happy. We are on the "$49 per month" plan and have intentionally set a limit of 239,000 impressions in the app settings to guard against overages. Assuming any overage charges are retrospctive, December 2020 charges by FOMO were $129 (total of 317k impressions for Nov-Dec), January charges were $70 (total of 214K impressions for Dec-Jan). Why did Nov-Dec go so much above our cap (317k), and how is charging MORE than the next tier even justifiable? (1.2mil impressions for $99 vs. an ACTUAL charge of $129). Why were we charged overage fees in Dec-Jan with a LESS reported impressions than our cap (214k)? Shouldn't this only be $49 because it was less than 240k impressions? Of note are mysterious items in our bill called "Usage Fees"(?)... so now I'm going to have to go through the fine print and figure out what these are and why FOMO is charging us so much. $200 over two months for a product which we assumed would cost half that. Feel like FOMO writes their own checks. Disappointed.
Updated reply:
You signed up for our volume-based billing plan, which was stated in the signup terms. All users who install after March 2021 only have access to plan tiers and not our flexible plan. Once you exceed the impressions included in your plan, Fomo will halt on your site and you will have to manually upgrade plans to continue showing Fomo notifications.
Thanks and email us at hello@fomo.com if you have any questions.
Previous reply:
Hey WTF Notebooks, I've just sent you an email. You've been on the $49/mo plan for 2 months and the $99/mo plan for 1 month. You were not charged $129 for any billing cycle - I think this might be a timing misunderstanding. Here's a guide to how Shopify charges on their billing cycle: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#usage-pricing-plans.
Shopify's billing calls our premium plan tiers "usage fees" but they are simply the plan charges.
I've reached out with suggestions for managing your impressions so you can control your billing and pay only what you expect.
The app does what it says but I think the price being $15 a month is a little ridiculous. An app like this would be better priced at $3 a month (or free!) as its just a simple pop up showing recent orders. I will likely be deleting the app from my store soon unless the pricing is changed as $180 a year for this app doesn't really make sense to me.
Good app but advertise for $19 and asked for $50 to get pro features.
-1 star down
Expensive and bugs with no images for the products.