Reviews (382)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its professional, customizable invoice generation that supports global business with multi-currency capabilities. It's noted for its user-friendly interface and seamless Shopify integration, which helps streamline the invoicing process, especially beneficial for small businesses with up to 300 free invoices per month. The performance is reliable, and the customer support is exceptional, with 24/7 availability and specific commendations for staff members like Phoebe and Tessa. Merchants recommend it for enhancing business operations and customer satisfaction.

July 10, 2024

Amazing app! Intuitive design, powerful features, and top-notch support. Highly recommended!"

Ukysah
Netherlands
3 minutes using the app
May 8, 2024

Really good so far and the live chat support is quick and really helpful

Bundles of Comfort
Pakistan
2 months using the app
April 11, 2024

Very happy with this app!

I'm a very small business and this app is perfect for me since it allows 300 free invoices per months!

You can custom a lot of things and even customize translations.

I had Tessa helped me remove the Fordeer branding and they were sooo efficient, thanks a lot!

*Leegloo Shop
France
3 days using the app
April 24, 2024

Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.

Crímenes Imperfectos
United States
3 months using the app
Fordeer Commerce replied April 26, 2024

Hi there,

We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.

Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.

We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.

We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Thank you for your candid feedback and continued support.

Kind regards,
Fordeer Commerce.

November 17, 2023

Very easy to use and exactly what we needed for our invoicing. The customer service team is knowledgeable and resolves any questions quickly. Compared to other invoicing methods we've used, this is the simplest and most professional one by far.

watchesinside
Thailand
3 months using the app
January 12, 2024

Amazing support, Phoebe gives me a quick and clear instruction when I reach for support. The app has a lot of features that cover all my needs, especially customizable templates. A++

NEVUCI
Hungary
2 months using the app
May 23, 2024

Such an easy to use product. But most importantly the team give excellent support. Phoebe has been an excellent help for us

RudysGalaxy
United States
About 8 hours using the app
October 15, 2024

One of the best apps for generating invoices I have ever used. Highly recommended!

RetroRift
Qatar
May 3, 2024

Perfect support from Phoebe. If you have any problems or questions, you are helped immediately

General Lodge
South Africa
About 1 month using the app
May 9, 2024

I'm really pleased with this app so far; it's providing exactly what I need.

Style Essence
Australia
14 days using the app