Reviews (382)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automated and streamlined invoicing process, suitable for global e-commerce with its multi-currency support and customizable templates. It's particularly beneficial for small businesses, offering a free plan with up to 300 invoices per month and options for personalization like removing branding. The app is noted for its fast and reliable performance. Customer support is frequently praised, with staff members like Phoebe and Tessa receiving commendations for their responsive and helpful service, enhancing the user experience and merchant satisfaction.

December 29, 2023

Good app with lots of features, and the customer service is a 11/10. It is a little difficult to start with but that is because there are so many features and customisation options. Once you get the hang out of it, it is a breeze.

Air Gaming
Australia
About 2 hours using the app
May 11, 2024

You can not send an invoice email in the free version… might want to remove that from the free version features listing

Riverton Bath and Candle
United States
25 minutes using the app
Fordeer Commerce replied May 13, 2024

Hi there,

Thank you for sharing your candid thoughts with us.

We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:

- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.

- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.

We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.

Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.

Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.

Thank you for your patience and for bringing these issues to our attention.

Kind regards,
Fordeer Commerce

Edited March 22, 2024

Phoebe is super helpful! Love the Fordeer PDF invoice app. Help us to personalize our invoices.

Shopti
United Kingdom
3 days using the app
May 31, 2024

Really love the app. Very friendly and professional.

FLYGUARD PRO
United Arab Emirates
1 minute using the app
November 15, 2023

Great service and fast support!

Delfins-Design GmbH
Austria
About 1 month using the app
December 18, 2023

Great APP, Great customer service

Hoomee.co.uk
United Kingdom
2 months using the app
June 13, 2024

awesome support and awesome app

مستر جملة
Saudi Arabia
3 minutes using the app
March 15, 2024

Super service, vlotte en vriendelijke support van Phoebe! Doen wat belooft wordt. Aanrader!

Meilof Riks bv
Netherlands
26 days using the app
November 17, 2023

I'm thoroughly impressed with this app! It's incredibly user-friendly, offers fantastic support, and is especially advantageous for those new to the platform. I wholeheartedly endorse it!

The Denar
United States
About 4 hours using the app
November 5, 2024

The app is very easy to use, meet all my requirements of bulk downloadinga and automated email and their customer support is responsive

Bold Axe
United Kingdom
About 5 hours using the app