Formful – Contact Form Builder

Formful – Contact Form Builder

Reviews (94)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
May 14, 2026

This app is simple to use, quick to set up, and offers features that are easy to understand right away. The support team has also been excellent—every time I had a question, they replied quickly and provided helpful, straightforward answers. Overall, I’m really happy with the app and the service.

SAIL plein air Staging
Canada
14 days using the app
May 17, 2025

Fantastic form application. Allows us to create a form approval workflow. We are also able to approve and reject customers and notify customers by email if their registration has been approved or rejected by email. Stefano has been most helpful in adding extra features when requested and fixing any errors or glitches when they occur. Formful is a Fantastic application

Pharmacy World Australia
Australia
9 months using the app
August 15, 2024

This app is incredibly easy to use, with a smooth setup and intuitive features. What truly stands out is the outstanding customer support. Anytime I needed help, they responded quickly with clear solutions. I'm very impressed with both the app and the service. 10/10, highly recommend it for any Shopify store!

Gemini Sound
United States
4 months using the app
June 25, 2024

Form doesn't get emailed to the email addresses - even though it has been configured to. Sent a message to their support over a week ago and no response. This is a paid app and I would expect better. I now have to uninstall this app, find a new one, and rebuild all the forms. Do not recommend.

Thrive
United Kingdom
About 1 month using the app
HerculesApps replied June 28, 2024

Hello Thrive,
I was sorry to see your 1-star rating, especially since I responded to your message from June 20th the very next day on June 21st.
After that, I didn't receive any further emails from you.
After seeing your review, I directly reached out again with more details about my investigation into the issue.
Our emails are being sent out successfully, we have already checked that in our email sending service, so there's no need to worry.
Best regards
Stefano

May 3, 2024

Had incredibly support in minutes. Worked perfectly for us, especially with hidden fields.

We need a tool like this to capture information when a customer wants to order a custom or made-to-order product. This will allow us to do that with ease, and also ease of the customer since we can use the form to capture most information without the customer needing to input it themselves, which saves time for them and speeds up the process.

Materie
United States
About 2 hours using the app
February 12, 2024

Fantastic and easy to customize form app. After trying a handful of other form apps, Formful was the solution - big thanks to Stefano for helping us get some specific settings on our form set up and working smoothly!

Rishi Tea & Botanicals
United States
About 2 months using the app
January 21, 2024

This is a really nice and easy to use app. I love that the css styling from my theme can be imported automatically. I was having so many issues with Shopify's native forms app and was about to pull my hair out. Then I discovered this app and was really estatic.The developer also has excellent customer service. I had one small bug and the he replied to me within 5 minutes on a Sunday and then fixed my issue in 5 minutes as well. He was super pleasant to communicate with too. And I'm only currently using the free version. If i need more forms or any of the paid features I will have no hesitations paying for it in the future.

Daoire
United States
About 1 hour using the app
January 19, 2024

A lovely little app which allows you to add multiple forms to your Shopify site. I chose this app as new sign ups are fed directly into my customer base on Shopify and can easily be added into my customer journey without the need to manually export the data.
The forms are very much matched to my Shopify theme so they look good and don't look out of place. One of the benefits of this app being build specifically for Shopify stores.
I struggled initially to set everything up as I wanted, so was very grateful for the speedy replies and patience of the app founder and developer, Stefano. Also, initially the App could be used with my theme....but Stefano quickly rectified this. Ask you you shall recieve seems to be his mantra :)
It is only my first day of using the app, so I am yet to discover the full benefits, but it all looks very promising :)

KFDJewellery
United Kingdom
1 day using the app
HerculesApps replied January 22, 2024

Dear Karen,
Thank you so much for your thoughtful review! I'm glad I could assist you in a timely and effective manner with the initial setup challenges you faced. Feel free to reach out if you need any more support.
Warm regards,
Stefano

November 2, 2023

I'm in love!

Originally I just wanted a form. But then I realized that you can include automations. For example "add a tag to a customer" when they fill a form. With Shopify Flow, you can then do ANYTHING you want based on that tag.

With these endless possibilities I'm able to Award Loyalty points to a customer for filling a Form. How crazy!

And Stefano helped me set it up. Such friendly and timely responses, I'm so excited about the whole experience. Definitely recommended!!

Kendama Senses
Netherlands
3 days using the app
October 11, 2023

It is a great app and with great support. The developer went over and beyond to help with an issue we had that turned out not to be from the app but a problem that required Shopify to reindex the store.

Australia Piano Supply
Australia
22 days using the app
HerculesApps replied October 19, 2023

Thank you very much for your positive review. You can contact me anytime if you need further assistance.