We've been using FourSixty for a while now and it has been great tool for getting UGC on our site. Dan in support is especially great! He's very knowledgeable, his response time is great, and he's helped us resolve quite a few issues. Thank you, Dan!
The experience has not been good so far as it's been a few days and the app developer has not responded to us so far.
Gils Clothing and Denim Bar
Foursixty recently responded to a support issue we encountered with the core shoppable instagram plan. During the process, we had an opportunity to view the benefits of the Foursixty complete plan and made a decision to upgrade. We're really excited about the options that we now have to market through instagram. The possibilities are far greater than the options offered by the new Shopify Facebook/Instagram channel.
Hey there - I am so sorry to hear you had this experience. We looked through our support ticket system and have not been able to find any emails from you. For some reason, at times, tickets sent through the Shopify support portal have not been getting sent to us and unfortunately, we have no control over its functionality. We pride ourselves on our support as evidenced by the many happy users we have and I'd love the opportunity to make this right. Please email firstname.lastname@example.org and my team will happily make it right.
The app works very well and the customer service is amazing, Dan was super helpful and answered very quickly :)
Through this app, we've been able to make a great, shoppable gallary on our homepage that users love to interact with. Plus we get to display our UGC and it helps to build the community.
One word: AMAZING! The Foursixty app has driven incredible sales for us. We have even had customers let us know that the app was a big factor in their decision-making process. As a small business with a high ticket items and no return policy, the app has allowed customers to view the products on on others before purchasing.
Not only is the app amazing but the customer service is beyond what I've received across any app on Shopify! The integration was seamless and the team is incredible. Thank you thank you!!
Just implemented, looks great! Dan from support was super quick in helping me set it up on my website.
Might be good but this app continually stops working and requires continual authorization. Not worth $100 month.
We can understand that having to re-authorize might be tedious and feel redundant, but this security measure exists for your protection and is enforced by Facebook/Instagram. Unfortunately, this isn’t something Foursixty has control over, and you’d experience it regardless of your Shoppable Instagram & UGC service provider.
The App is working wonderfully with our website and the support team (especially James and Dan) are extremely helpful and attentive. Highly recommend this Foursixty App!
It was easy to install, set up and customize to our liking. The support was quick and painless. Would definitely recommend!