Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

July 31, 2018

He provides excellent support whenever needed . Quick response and almost turns up with a solution or work around . Thanks Nicolas.

Slidebelts
United States
6 months using the app
March 8, 2022

Really useful app for free gifts and has the best customer service out of any app we have used. Cannot rate it highly enough

WellEasy
United Kingdom
6 months using the app
Secomapp replied March 11, 2022

Good day, WellEasy!

Thank you so much for your thoughtful and kind comments about the Free Gifts app. It means a lot to us, and we'll do everything we can to make our long-term clients' experience better.

Please contact us at support@secomapp.com or via live chat if you have any more queries. If you need assistance, we're always glad to help!

Best wishes,
Angie
Free Gifts - Customer Support Team.

August 2, 2019

This app is really fun and adds a lot to my store. I had some issues and the developers were quick to solve them. Offering gifts to your customers makes them feel appreciated and might just bring them back again and again. I would highly recommend this app!

The Glacier Co
United States
6 months using the app
April 4, 2023

Very good and effective app. Thanks to the customer service staff for their patience in explaining and adjusting

4FunGift
China
6 months using the app
Secomapp replied April 7, 2023

Hello 4FunGift,

Thank you so much for taking the time to write such a kind review! Thanks to your useful feedback, our development team is inspired to keep improving the software!

If you require any additional assistance, please contact us by live chat or email at support@secomapp.com. We're always willing to assist. Our first priority is always to provide you with the best possible service!

We wish you the very best!
Hannah
BOGOS - Customer Support Team

July 15, 2022

Amazing app, working seamlessly and does exactly what it is supposed to do, also the support team is great and very helpful.

Fiery Cosmetix
Israel
6 months using the app
Secomapp replied July 19, 2022

Thank you kindly, Fiery Cosmetix!

We were ecstatic to hear such good feedback!
We now have even more drive to improve our services in the next days as a result of your efforts:D

If you need help, please contact us by Live Chat or by email at support@secomapp.com.

Have a fantastic day!
Shannon
Free Gifts - Customer Service Team

April 26, 2022

This app has been really helpful in offering samples at checkout to our customers, thus improving customer experience and conversion. The team are always super helpful and quick with any questions and queries that pop up.

Bondi Sands Europe
United Kingdom
6 months using the app
Secomapp replied April 26, 2022

Hello Bondi Sands Europe,

We at Free Gifts appreciate the kind compliments you just left :D
This review will be immensely helpful to us as we seek to provide the best possible customer service!

Please contact us via Live Chat or email at support@secomapp.com if you have any questions.

I eagerly await the opportunity to serve you!
Blake
Free Gifts - Customer Support Team

Edited November 21, 2017

We had a promotion where there was a minimum spend on a particular collection/category and a FREE product was given.

I trialled about 8 different apps and not one could do what I needed it to. I contacted Secomapp App with my issue and they actioned this for me within 2 hours.

AMAZING, AMAZING, AMAZING SERVICE. I HIGHLY RECOMMEND THIS APP!

Elitesupps
Australia
6 months using the app
April 16, 2020

Very good Support! Fast and helpful. Thank you so much! We love to use your App in our Webshop undgretel.com :)

UND GRETEL | 100% natural make-up
Germany
6 months using the app
February 18, 2022

Really great help to our store! Easy to use, and this app has the BEST customer service team, very impressive, I recommend every store that needs a free gift feature to install this one without hesitation.

Leya Doll
Hong Kong SAR
6 months using the app
Secomapp replied February 27, 2022

Hello, Leya Doll!

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!

Best of wishes,
Morgan
Free Gifts - Customer Support Team.

January 17, 2020

Loved this app. Best customer support ever. Super fast install and great service! Plus app helped me run promos that I wanted to and boosted sales. Love it.

Modnique
United States
6 months using the app