Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

February 27, 2022

I started using this app to create upselling promotions, to reward our customers with gifts upon spending a certain threshold at our store. Whilst this app requires installing to the backend files, the support is amazing! I've had the pleasure of having Anne and Brian help me, with the entire process! They replied me really fast and helped resolve any problems or questions I had, moreover they helped me create some adjustments to our site per our request beyond the app. As soon as the installation was completed, everything worked great! I have no further feedback as everything was phenomenal!

DZAGE
Hong Kong SAR
6 days using the app
Secomapp replied March 3, 2022

Good day DZAGE!

Thank you so much for such a lovely review! Anne and Brian will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you with better products and services.

For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email at support@secomapp.com. We are excited to speak with you!

Best wishes,
Star
Free Gifts - Customer Service Team

February 12, 2022

Great Customer Service!! Went above and beyond from the jump. Helped me set up my sale immedietly. HIGHLY RECOMED!

D8 Gas
United States
6 days using the app
Secomapp replied February 16, 2022

Good day D8 Gas,

Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Morgan
Free Gifts - Customer Support Team.

November 25, 2021

Excellent customer service and a great app for any Shopify store! I am using this app for my Black Friday promotion and the support team assisted with everything I needed to get it up and running on short notice. Highly recommended.

Eveline Cosmetics Canada
Canada
6 days using the app
Secomapp replied November 26, 2021

Good day to you Eveline Cosmetics Canada,

We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

September 17, 2021

Great customer service setting up codes! Quick, helpful, and friendly. I would recommend it. Thanks.

Human Food
United Kingdom
6 days using the app
Secomapp replied September 17, 2021

Good day Human Food,

Thank you so much for leaving us an awesome review! With your precious support, our team is encouraged to work harder to improve the app and the support team.

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Ellie
Free Gifts - Customer Support Team.

November 7, 2018

Peter N, was a huge help at setting this app up. He went above and beyond. Great customer service. Love the app but it does not work with our free shipping option so it is not a good fit for us.

Winter Warehouse
United States
6 days using the app
June 12, 2021

offers are working smoothly, store loading speed and offer loading speed are the same, and its a big positive impact on customers, all features are good, there are many options to customize an offer, and client support is also good.

BusyStreet.in
India
6 days using the app
Secomapp replied June 14, 2021

Good day BusyStreet.in,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Richard
Free Gifts - Customer Support Team.

November 28, 2018

Great App to bring more sales to your store, support is very helpful and quick will make it very easy to setup.

HARDBOYstore Auto Enthusiast Apparel line
Morocco
6 days using the app
May 29, 2019

Very happy with this app, gives me a lot of options and has improved sales. Support is very quick and very helpful.

Spascriptions.com.au
Australia
6 days using the app
January 31, 2022

even though this app is pretty different from what I look for, the function is really good. I will be back when I need this app, and their service is also really good, despite free trial period, they gladly customize it for me.

ASIAN MART INC
United States
6 days using the app
Secomapp replied February 7, 2022

Dear ASIAN MART INC

You made our day by putting your trust in the Free Gifts app and giving it such a high rating! Our entire team is overjoyed that we were able to help and please you!

If you have any further requirements, please contact us by live chat or email at support@secomapp.com. We will be happy to assist you at any moment!

Have a nice day!
Perry
Free Gifts - Customer Support Team

April 4, 2018

This app is amazing! It offers so many customizable features that can drastically improve your conversion rates!

The support team is by far one of the best I've ever dealt with! They are so caring and willing to put in the time and effort to see that your store is customized specifically to your liking!

I definitely recommend getting this app!

Fishers Kit
Canada
6 days using the app