Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

May 17, 2019

Top notch this app!! really! support was fast and make all our needs! superb! keep good working! 100% working as expected!! thank you!

Tudo na Moda
Portugal
7 days using the app
June 22, 2021

The app is great. But you know what is even better? The support. They are extremely fast in replying and more reliable than anything. They helped me out so much when asking for bug fixes or design changes. The app also does pretty much exactly what we want. I can definitely recommend this app to anyone looking for a great free gift app for their customers.

Stiefelparadies Staging Site
Germany
7 days using the app
Secomapp replied June 22, 2021

Good day Stiefelparadies Staging Site,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Ari
Free Gifts - Customer Support Team.

April 30, 2021

A very good and flexible app! Plus, they have top-notch support to help you with everything. Positive experience.

Amazing You Beauty™
Slovenia
7 days using the app
Secomapp replied May 3, 2021

Hi Amazing You Beauty™,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Trix
Free Gifts - Customer Support Team.

June 14, 2022

Great App for gifts and promotions. Easy to install and integrate it to your Shopify theme by their experts. Customer Service was really helpful and willing to have a look and solve any problem within a couple of minutes. Totally recommended!

Vertere Berlin
Germany
7 days using the app
Secomapp replied June 14, 2022

Hello, Vertere Berlin.

We are overjoyed and grateful for your kind words about our services! That note will undoubtedly help us in our efforts to provide excellent customer service!

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

We hope to be of assistance to you!
Amber
Free Gifts - Customer Support Team

March 4, 2021

Very fast and helpful support, sorted out the issues I had with the app on my store and is definitely worth the premium.

Home Office Life
United Kingdom
7 days using the app
Secomapp replied March 11, 2021

Thank you for your 5-star review! We're happy to know that you enjoy our app.

November 28, 2017

The support is great despite the major time difference. They set up a test deal and got me all set up for my sale this coming Friday! Halfpintnaturals.com

Halfpint Naturals
United States
7 days using the app
November 8, 2021

Great application! The customer service is great, friendly and very attentive. Thank you very much.

Couffin Tout Doux
France
7 days using the app
Secomapp replied November 9, 2021

Good day Couffin Tout Doux,

This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!

Best regards,
Anne
Free Gifts - Customer Support Team.

April 12, 2018

Really quick responses and quality work!

Meshki Clothing
Australia
7 days using the app
April 28, 2017

Love this app! had trouble with instructions when installing it myself but the support team was quick on resolving the issue and installed the app for me.

Mccoy Road
United States
6 days using the app
June 3, 2021

I installed the app on my own, but needed a little help afterwards to get it working right on my store. The support team is great- quick to respond and able to turn around help in 24 hours or less. They even worked on my cart to give our GWP promotion a better experience than what is out-of-the-box on the promo set up. The app itself is very easy to use, and creates an easy customer experience.

Dr. Zenovia
United States
6 days using the app
Secomapp replied June 3, 2021

Good day Dr. Zenovia,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our support!

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.