Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

February 1, 2022

The customer support is quick and awesome. They literally did all the work for me. I am still on 7 day free trial but loving it so far.

Eeziio
United States
5 days using the app
Secomapp replied February 7, 2022

Good day Eeziio,

Thanks so much for joining us! We couldn't be happier to have met your expectations with our app and services! Our Free Gifts app will definitely improve thanks to your support.

If you have any questions or concerns, feel free to contact us by live chat or email at support@secomapp.com.

Best wishes,
Candice
Free Gifts - Customer Support Team

November 17, 2022

The Customer Service experience is amazing - all our questions were answered immediately and with ease. The team made sure we were set up and comfortable with the app before moving forward. It is a seamless process and we are lucky to have found an app that puts clients and promotions first.

Mariposa
United States
5 days using the app
Secomapp replied November 18, 2022

Good day Mariposa!

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

October 6, 2022

Great app for BOGO deals! Super quick, professional and friendly support that helped us to set it up and make sure everything was running smoothly.

BySofiaWistam
Sweden
5 days using the app
Secomapp replied October 13, 2022

Good day to you BySofiaWistam,

We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

Best wishes!
Hannah
Free Gifts - Customer Support Team

May 2, 2023

The customer support was very helpful and responsive! They got back with me right when I reached out to them and were able to complete my request.

Trace Minerals
United States
5 days using the app
Secomapp replied May 4, 2023

Good day Trace Minerals!

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
BOGOS - Customer Support Team.

September 9, 2016

I would rate this app a 10 out 5 if I could. I ran a BOGO promotion with this and it produced my highest order volume and sales $ amount in a single day for my shop. People react to sales and this app makes it so easy to setup. I STRONGLY suggest you let one of their technicians set this app up in your theme. They are very helpful, respond quickly, and will not stop until it is working exactly how you need it.

I am seriously blown away how good the customer service is. I have had good customer service on shopify, bad customer service, and downright ugly customer service. These guys far exceed any customer service I have received on shopify.

I have only reviewed a couple of apps but this one I felt like it was my duty to show my appreciation because I was so satisfied. I chose this app after reviewing some of the other "free gift" apps and after reading their reviews I chose this one. Glad I did and HIGHLY RECOMMEND!

The Crystal Grid
United States
5 days using the app
March 6, 2023

It wasn't possible to do what i needed but the experience with Customer Support has been great, they've helped me a lot and they've been really nice and gentle :)

My Essential Feelings
Spain
5 days using the app
Secomapp replied March 8, 2023

Good day My Essential Feelings!

We are all so proud that our support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
BOGOS - Customer Support Team.

June 29, 2021

The app works really well. The customer service is excellent - Trix was really helpful and took me through how to build an offer step by step.

The Design Palette
United Kingdom
5 days using the app
Secomapp replied June 29, 2021

Hi The Design Palette,

Thank you so much for your awesome review! Trix would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Martin
Free Gifts - Customer Support Team.

May 12, 2022

Bonjour, Pouvez vous me communiquer votre mail. Je n'arrive pas à rentrer en contact avec vous.....

Jams Cuisine
France
5 days using the app
Secomapp replied May 18, 2022

Hi Jams Cuisine

David from our team has already reached out to you twice via email and if you need anything, just reply to it and our team would be more than willing to support you!

We hope to be of assistance to you!
Johnny
Free Gifts - Customer Support Team

Edited January 13, 2023

The app itself is smooth and gets the job done with some cool features that I'm looking forward to explore but the really beauty here is the behind the scenes DEV team. They are fantastic problem solvers and a real pleasure to deal with. Special shout out goes to Ellie, Chica, David and Alex. Looking forward to work more with you guys.

Cafe Najjar
Egypt
5 days using the app
Secomapp replied January 31, 2023

Hello, Cafe Najjar

We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers.

Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require assistance, we are always available!

We hope to be of assistance!
Hannah
Free Gifts - Customer Support Team

November 22, 2021

Trix and Brian are very responsive and knowledgable. Trix answered my every question and helped us get set up with great offers! Would definitely recommend this app.

Preggy Plus
Trinidad & Tobago
5 days using the app
Secomapp replied November 24, 2021

Good day to you Preggy Plus,

Thank you so much for leaving us so awesome a review! Trix and Brian will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.