Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

November 22, 2022

DO NOT INSTALL Continued to function after being uninstalled. Couldn't get it turned off. Worst app I have ever used.

Cornbread Hemp™
United States
22 days using the app
Secomapp replied November 23, 2022

Hi Cornbread Hemp™,

Glad to know that the thing has been resolved already! If you need any further assistance, feel free to reply to ticket #130030 and our team will always be more than willing to help!

Richard
Customer Success Manager

March 1, 2023

Super app! Gemakkelijk gifts aan te maken. Vriendelijke en behulpzame customer service. Ze reageren snel.

Aruba Aloe NL
Netherlands
About 19 hours using the app
Secomapp replied March 8, 2023

Cari Aruba Aloe NL!

Siamo molto felici e grati per la tua fantastica recensione dei nostri servizi! Quella nota ci aiuterà sicuramente nel nostro cammino per ottenere un'assistenza clienti perfetta!

Se hai bisogno di qualcosa, sentiti libero di contattarci tramite LiveChat e la nostra email support@secomapp.com!

Ti ringrazio davvero :D
Hannah
BOGOS - Team di assistenza clienti

April 20, 2022

the app is still raw and need more refinement. But the team has been super supportive to help us. All problems were sorted out and fixed. Recommend!

Amile
Singapore
20 days using the app
Secomapp replied April 26, 2022

Hi Amile,

We appreciate you taking the time to leave such a thoughtful comment! We will undoubtedly continue to strive to improve the features and experience for our devoted customers.

Please contact us via live chat or email at support@secomapp.com if you require any additional assistance. We are always ready to help. Our primary goal is to provide you with the best possible service!

Best wishes!
Luz
Free Gifts - Customer Support Team

March 3, 2022

We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!

nl.summumwoman.com
Netherlands
18 days using the app
Secomapp replied March 8, 2022

Hope you are having a wonderful day,

We really appreciate you for taking the time to provide such a nice remark! David would be ecstatic! We will definitely keep working harder and harder to improve the features and experience for our loyal customers.

If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!

All the best!
Steven
Free Gifts - Customer Support Team.

November 28, 2019

We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.

Madison + Mallory
United States
20 days using the app
September 13, 2022

Just signed up for this app, needed some additional customisation - support so far has been excellent - very fast and very helpful.

SWIISH
Australia
About 15 hours using the app
Secomapp replied September 22, 2022

Good day to you SWIISH!

Thanks so much for your kind appreciation of our team! Everyone was so thrilled to have been a part of your campaign!

If you ever need assistance with upcoming ones just message us via LiveChat or send us an email at support@secomapp.com!

It's always a joy to have you!
Hannah
Free Gifts - Customer Support Team.

April 5, 2017

Really quick install, great customer service! the app gave us great results from our email marketing campaign. Can't wait to try out all the options that come with the app.

1000hour
Australia
14 days using the app
November 23, 2018

I am pretty happy about this app, and the customer service ! Louis has been awesome with me. Now I will check if this app is able to convert my customers !

mylovingbrushes
France
13 days using the app
June 29, 2017

App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.

Horsesandscentsinc
Dominican Republic
13 days using the app
December 14, 2019

customer service in incompetent. that is the reason I cancelled. They couldn't answer my ingle question, but instead cared more about when my subscription will renew.

Spoiled Lips
United States
16 days using the app
Secomapp replied December 18, 2019

There might be a little misunderstanding here. We just want to make sure there would be no trouble for your subscription. Specific support has been sent to your email box. Look forward to your response for further assistance. Thanks.