BOGOS.io Free Gift Buy X Get Y
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,451)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales through effective BOGO offers and other promotions like free gifts and bundles. They praise its user-friendly interface, flexibility in selecting qualifying items, and seamless Shopify integration. The app's reliability and bug-free performance are noted, along with the responsive and professional customer support available even during off-hours and weekends, enhancing promotional strategies and customer engagement.
Refine
-
By rating
excellent app and excellent support! I have tried other similar apps and they have lots of issues and slow support. these guys are the best!
Mikie, Wayne, and Anne are the best support! They tried their best to sort out the issue in my store and succeeded. Thank you!
Thank you very much Montessori Generation,
Our team was thrilled to get such positive comments, especially Mikie, Wayne, and Anne!
Thanks to your kind words, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Hannah
BOGOS - Customer Service Team
Super supportive team walked us through our first promo and were super knowledgeable & able to answer all queries!
Good day to you Alessandra Cashmere,
We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!
If you have any questions, please contact us via LiveChat or email at support@secomapp.com.
Best wishes!
Hannah
Free Gifts - Customer Support Team
Mina was amazing, thanks very much
Good app in theory, but glitchy and not worth the money - $15.99 is FAR too expensive, particularly for something I will use only a few times a year. Some super-frustrating glitches include: I have to delete the gift product and recreate and re-upload them because after the offer ends, the products become mysteriously "unavailable" and not even Shopify could repair it. Also you have to rely on customer honesty - I set it to give a free gift for purchases over $16, which it did, but if someone had only $4 in their cart, and added the free gift product (which was full price $15), then they got it for free instead of paying full price even though their cart did not total $16. Aww, so very tired of sloppy apps :-(
Great app, easy to use and not hard to set up. The app originally didn't have the multilingual option but the app support managed to find a way with our translation app. Support service was amazing, quick reply with an effective solution.
Hi Triumph Hong Kong
We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get you fully satisfied.
Best regards,
Rio
Free Gifts - Customer Support Team.
100% Legit and Satisfied. with the help of customer support. really appreciated. thank you so much for this kind
Good morning, Amanda Clothing.
We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best regards,
Daniel
Free Gifts - Customer Support Team
both Henry and David are amazing support! Thank you for your great customer service and for helping late at night troubleshoot. The app is great!
Good morning Osmo Salt!
Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let Henry and David know about your kind praise and we are sure that they will be so very happy.
If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!
You really made our day!
Bob
Customer Support Team - Free Gifts
Great app and great support! Go for it :)
I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.