Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

Edited September 5, 2016

had a few hiccups.. but they were very quick at resolving the issues!
easy to use! thanks!

Simplifi Fabric
Canada
About 1 year using the app
March 12, 2019

Great app! Super easy to use. The secomapp team handled the liquid installation for us, and they had it done within about 12 hours.

Hidrate Inc
United States
About 1 year using the app
May 11, 2021

Amazing support! Their team has guided us throughout the whole installation process. There's quite a lot that has to be done through their support team though.

kanmultiple
Philippines
About 1 year using the app
Secomapp replied May 12, 2021

Dear Kanmultiple,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you with your other stores, too!

Best regards,
Sam
Free Gifts - Customer Support Team.

July 9, 2019

The app was a little clunky to get started, but the support team were great at getting us sorted and also fixing my user error issues straight away. The app did exactly what we needed, with bonus add-ons.

WalknTalk
Australia
About 1 year using the app
October 26, 2016

it took a little bit to get this working properly, (as we needed it) but it seem to be going good now.
support was delayed by time zones but helped us a lot.

Petland 2
Canada
About 1 year using the app
June 30, 2021

This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.

Woohoo Body + Happy Skincare
Australia
About 1 year using the app
Secomapp replied July 1, 2021

Dear Woohoo Body + Happy Skincare,

We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

November 21, 2022

Great app! It is a little confusing at first but David and Louis are always on the app's chat box to help resolve any issues immediately. Highly recommended!

ANÈIRA Jewellery
United Kingdom
12 months using the app
Secomapp replied November 22, 2022

Good day ANÈIRA Jewellery,

Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Hannah
Free Gifts - Customer Support Team.

Edited February 20, 2021

GWP programs are crucial to any business. It's been a challenge finding a good app and although this one isn't the most user friendly, the support team is incredible. I can't say enough how supportive Robert is. He responds immediately and provides recommendations or resolves issues asap!

SLMD Skincare by Sandra Lee, M.D. - Dr. Pimple Popper
United States
11 months using the app
Secomapp replied March 11, 2021

Thank you for leaving us a review! Robert will definitely be very happy to read your review!

October 14, 2017

Works okay, kind of limited features and you need their tech support to help adjust the settings for things that should be built in and easy to adjust. However it might be the best current app of it's kind...

Eflow Nutrition
United States
11 months using the app
October 28, 2016

Responsive team that was helpful with any questions or concerns I had for our store.

Titika Active Wear
Canada
11 months using the app