Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

February 25, 2021

it is quite straightforward on the surface yet not really bu the customer service help was really useful and it allowed me to achieve what I wanted to implement. 5 star for customer service!

August Berg (オーガストバーグ)
Singapore
4 months using the app
Secomapp replied March 11, 2021

Thanks for leaving us a review! We're glad that you had a good time with our app. Our support team would be excited to know that you enjoyed our service!

December 17, 2020

Ultimately we were unable to use this app because it conflicts with Shopify Scripts. However, I will say that the customer service team was very responsive when it came to both installing the app as well as then uninstalling the app from our store when we realized that there was a conflict, so credit to them for that!

Clinical Research Dental
Canada
4 months using the app
Secomapp replied December 21, 2020

Thank you for leaving us a review! Our team is thriving to improve the app better and better.

December 30, 2018

I used this application for gift item in my shop
I get good support from them
I hope i can get more promotion feature in the future

The Factory Furniture
Saudi Arabia
4 months using the app
August 23, 2019

Great app. Perfect for creating more sales. One bug I have about it is that if there were a possible way to edit or change the font or background displayed on the page of the offers shown. Overall pretty good.

THE SNACC BAR
United Arab Emirates
4 months using the app
May 25, 2017

Great support staff. The UI of the app could be better but works well.

Manomaya
Canada
3 months using the app
June 15, 2015

App works as advertised. Great support. No localization issues which is an exception for most Shopify apps.

TrendLife
Thailand
3 months using the app
February 23, 2022

We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!

Velour
Canada
3 months using the app
Secomapp replied February 27, 2022

Hello, Velour.

This is Customer Support Team - Free Gifts. Thank you so much for your kind words about the Free Gifts app, as well as your helpful feedback. There is still much room for improvement, so we will work tirelessly to improve the features and experience for our valued customers.

If you have any further questions, please contact us via live chat or email at support@secomapp.com. We are always willing to help!

Best wishes,
Dave
Free Gifts - Customer Support Team.

March 5, 2018

I will give a five when it has a countdown bar to motivate the customer to reach the $$$ threshold for the free gift. Otherwise it works without hiccups.

Salt And Lace Intimates
United States
2 months using the app
June 10, 2018

Too early to say if the app will work well for me. Am still in my first 2 days since the app was activated. But I like the features and I feel that they could really encourage people to buy from my site. Hoping my gut fee is right :)

Maia Gianna Organic Mfg
Philippines
2 months using the app
November 26, 2018

Nicolas was incredible in helping me set up my store discounts and understand better how to do things! 10/10 recommend!

Love Does Store
United States
About 2 months using the app