Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

August 12, 2022

David was quick to solve our problems and help us get our free gifts organized! Great app and better customer service!

coastland apparel
United States
Over 3 years using the app
Secomapp replied August 15, 2022

Good day to you coastland apparel,

Thank you so much for leaving us so awesome a review! Your precious feedback motivates us to keep improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Hannah
Free Gifts - Customer Support Team.

April 17, 2015

We love this app and the support team worked with us until we got it right. We include this app in each of our e-newsletters. Since it works through our cart, its seamless.

Earth Rugs
United States
Over 3 years using the app
November 20, 2019

Easy installation because of the assistance that was given by the developer. They basically set it up for you so it's good to go and you can start your free gift promotions within 24 hours of installation.

Shop Propr Life+Style
Canada
Over 3 years using the app
Edited September 12, 2023

We are using the app for a couple of years now and are very happy with it, works perfect and is covering our needs. There was a little problem with the new version of the app and support was very helpfull and very quick with resolving the problem.

CuteDutch
Netherlands
Over 3 years using the app
January 22, 2020

Incredible app, and better costumer support staff. Easy to use and they are always there for you. Thanks!

El Croquis
Spain
Over 3 years using the app
December 19, 2018

Great app and even better customer service!!! App is super easy to use and it helped a lot during the big sales! Thank you so much! Would like to see more apps from Secomapp, you guys are awesome!!

Babo Botanicals
United States
Over 3 years using the app
Edited September 15, 2021

Trix was amazing at helping me out with all my concerns! Such a great service especially for those who are very tech savvy!

French Beauty Co
Australia
Over 3 years using the app
Edited August 23, 2022

Very helpful support team and quick response time. We really appreciate the support, thank you again!

THOMAS SABO Australia
Australia
Over 3 years using the app
Secomapp replied April 14, 2022

Have a nice day, THOMAS SABO Australia

We at Free Gifts are grateful for the lovely words you just left:D
This evaluation will be extremely beneficial to us as we strive for optimal customer service!

If you have any questions, please contact us via Live Chat or email at support@secomapp.com.

Looking forward to assisting you!
Brad
Free Gifts - Customer Support Team.

October 5, 2021

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

Lily & Loaf
United Kingdom
Over 3 years using the app
Secomapp replied October 6, 2021

Good day Lily & Loaf,

We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Martin
Free Gifts - Customer Support Team.

August 19, 2021

Very helpful and responsive of their technical support to check the issues of our store. Got settled very fast and it's a good app to use. Highly recommended :) Thanks Trix and Ellie for your help!

ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD
Malaysia
Over 3 years using the app
Secomapp replied August 25, 2021

Hi ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD,

Thank you so much for your awesome review! Trix and Ellie would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Rio
Free Gifts - Customer Support Team.