Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

November 9, 2021

Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect.
I recommend you to use this application.

Mardi Mercredi
Japan
Over 2 years using the app
Secomapp replied November 9, 2021

Good day Mardi Mercredi,

You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Richard
Free Gifts - Customer Support Team.

September 20, 2016

Very easy to use. Very helpful. Team members can quickly solve customer's questions.

Fire Vogue
United States
Over 2 years using the app
Edited September 10, 2021

works perfectly as promised - must have app for all shopify stores to increase AOV's - great support!

Almo Wear
India
Over 2 years using the app
Secomapp replied April 5, 2021

Dear Almo Wear,

We are so grateful for your trust in our Free Gifts app and feel so excited that we could make you satisfied with our services. Thanks to your support, we will work tirelessly to improve our app even more.

Should you have any further questions, please feel free to get back to us via our live chat or email us at support@secomapp.com

Best regards,
Trix
Free Gifts - Customer Support Team.

Edited December 18, 2019

une tres bonnes application, tres facile a comprendre et les clients sont tres satisfait,

je le recommender a tout le monde

Sensations Plus
Canada
Over 2 years using the app
Edited October 25, 2023

Really great and responsive customer service. Resolved the issue within 10 minutes of asking. Would highly recommend this app.

True Grace
United Kingdom
Over 2 years using the app
Secomapp replied June 29, 2021

Good day True Grace,

We are so proud that our app and support team can satisfy you! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.

Edited October 5, 2018

Great support! App has great flexibility and you can even apply deals to only certain variants, very helpful.

Backdrop
United States
Over 2 years using the app
Edited June 1, 2023

Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.

Osée
France
Over 2 years using the app
Secomapp replied March 11, 2021

Thanks for leaving us a review! Our team is definitely so grateful to see your review!

March 18, 2021

This app is brilliant and the help provided by the support team is excellent..
though it is perfect, a little more improvement will make it the best.

Mother Sparsh Store
India
Over 2 years using the app
Secomapp replied March 18, 2021

Good day Mother Sparsh Storem,

You made our day with your trust in Free Gifts app and your awesome review! Your feedback would definitely encourage us to improve our app and keep on providing excellent services to our precious customers.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.

November 27, 2020

We downloaded this app as a last minute decision for Black Friday. We were very impressed with how quickly we were up and running, and the free gift was a great incentive for purchases for Black Friday. Would definitely recommend.

Smartliner USA
United States
Over 2 years using the app
Secomapp replied December 3, 2020

We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and our team.

March 16, 2021

Thank you so much for the consistent and prompt support! It helped us greatly to resolve our issues and questions on the same day. An improvement point would be to make the app easier to understand (some settings are too wordy / unclear). It'd be great to make it less wordy with clear explanation of the function (e.g. in mouseover text or smaller font).

b.glen Singapore
Singapore
Over 2 years using the app
Secomapp replied March 16, 2021

Hi b.glen Singapore,

This is Trix from Free Gifts - Customer Support Team. We're grateful that you trust our app and use it to promote your business. We have received your feedback on our instructions and that was so awesome. Thanks to your support, we can improve Free Gifts app's features even more.

If you have any further questions, feel free to contact us via our livechat or email us at support@secomapp.com. We are always here for you!

Best regards,
Trix
Free Gifts - Customer Support Team.