Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

Edited May 17, 2017

Just installed but 100% happy with this app so far, runs seamlessly on our store and support is awesome. We needed some little tweaks done and they were done quickly and well.

We do loads of promotions so this app saves a lot of time and makes life very easy for our customers.

Toyuniverse
Australia
Almost 2 years using the app
December 14, 2020

I really do love this app. It's easy to use and great customer service from the support team. Highly recommend.

Nirvana Life Meals
Australia
Almost 2 years using the app
Secomapp replied December 15, 2020

Thank you so much for your 5-star review! We're happy to know that you're having a great experience with our app.

September 8, 2021

Louis and Trix were great in helping me resolve my App issue in a quick fashion. communication was great too.

Above The Collar
Australia
Almost 2 years using the app
Secomapp replied September 9, 2021

Nice day to you Above The Collar,

Thank you so much for leaving so awesome a review! Louis and Trix would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

April 12, 2017

Great app! Excellent support! I'm really impressed with the speed of the replied I'm getting! Louis keeps an eye on the app on our website to make sure it's all going great! Who does that? So pleased! Thank you guys!

Horse And Pony Direct
United Kingdom
Almost 2 years using the app
October 22, 2019

You cannot go wrong with the Free Gifts App and especially with the team behind it. The app works great and if you need any support Brian and Stephen are always available. Brian even helps me to fix a theme issue not related with their app in 5 min. Top service!

Wacaco
Hong Kong SAR
Almost 2 years using the app
March 30, 2021

The app was great , customer no need to add the free gift into the cart. It's automatically added free gift when the orders meet condition. The support team ( John Nguyen , Robert, Brian) very helpful to fixed the issue.

TRAPO® Car Mat Malaysia
Malaysia
Almost 2 years using the app
Secomapp replied March 30, 2021

Hi TRAPO® Car Mat Malaysia,

It's so great our Free Gifts app and support team could satisfy you! We would definitely put effort into developing more stunning features for our precious customers.

Should you have any questions, we are just one message away via the live chat or support@secomapp.com

Best regards,
Trix
Free Gifts - Customer Support Team.

Edited March 3, 2017

Easy to use. Smooth setup and great support. Highly recommend.

The Wanderers
Australia
Almost 2 years using the app
September 2, 2021

Robert and Louis of the development team is perfect! I asked to customize the application and then they were so kind and fast to solve my problem. I recommend you guys to give some gifts to your customers.

87MM
Japan
Almost 2 years using the app
Secomapp replied September 6, 2021

Hi 87MM,

Thank you so much for your awesome review! Robert and Louis would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Sam
Free Gifts - Customer Support Team.

April 15, 2022

David was so helpful and patient in helping me set up the conditions of the 3 promotions I wanted to activate on our website. Excellent customer service!

SHIFFA
United Arab Emirates
Almost 2 years using the app
Secomapp replied April 18, 2022

Have a nice day SHIFFA!

The Free Gifts customer service team is grateful for your kindness and love.
We are ecstatic to have received such a glowing review, and David is the happiest of us all:D

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

I'm glad we're collaborating!
Steven
Free Gifts - Customer Support team

January 18, 2022

Reallye easy to create offers for your customers! Plus, they have wonderful customer service. Daniel was a HUGE help!

TRU47
United States
Almost 2 years using the app
Secomapp replied January 20, 2022

Good day TRU47!

Sincerely, thank you for such a wonderful review! Daniel will be delighted to read your review, which is full of praise. Our staff will work even harder to bring better features and services if you continue to support us.

You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!

Thank you and best wishes,
Star
Free Gifts - Customer Service Team