Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

Edited July 3, 2020

I used this app to increase my sales with BOGO, promotions and discounts, and my customers really love my store and products.

Besides, it has a really fast & excellent support !!!

thank you guys !

Azúcar Dulcerías
Mexico
About 1 year using the app
June 21, 2021

Excellent service from Robert & Trix! Prompt, accurate, patient and professional. Keep up the amazing work!

EUBI EU
Singapore
About 1 year using the app
Secomapp replied June 21, 2021

Good day to you EUBI EU,

We can't express by words how grateful we are to be chosen by you! With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Martin
Free Gifts - Customer Support Team.

June 30, 2020

Super easy to set up, had a problem out of the gate (user error) and their customer service was great.

Trust Beauty Skincare
United States
About 1 year using the app
May 21, 2018

Works as described-- the development team was quite helpful with the installation and replying to technical questions, both quickly and precisely.

Shophightimes
United States
About 1 year using the app
Edited December 13, 2023

Great app and amazing and quick support! Been looking for these features in an app for a long time, and finally found one that works. Mina, David, Brian and Anne from the team, has always helped me out in no time. Very satisfied. Needed some help again today, and Mina helped me out in no time! Loving this

iGlow Cosmetics
Norway
About 1 year using the app
Secomapp replied September 22, 2022

Good morning iGlow Cosmetics!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let David, Brian and Anne know about your kind praise and we are sure that they will be so very happy.

If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!

You really made our day!
Hannah
Customer Support Team - Free Gifts

November 25, 2021

Amazing customer service. Not only is this app very functional and does exactly what I need it to do, the customer service really impressed me. I did not expect to hear back on Thanksgiving Day for help on my Black Friday deal that wasn't working. But I initiated chat anyways just in case. And I heard back. Daniel helped me fix everything about the offers without hesitation and they're working perfectly now. Highly recommend this app!

p1supps
United States
About 1 year using the app
Secomapp replied November 26, 2021

Good day to you p1supps!

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Sam
Free Gifts - Customer Support Team.

Edited October 26, 2018

This app has helped me make a lot of sales. The developer team was also very helpful in helping me change the theme and customize it to my store. Very happy with it thank you.

BTS ARMY MERCH
South Africa
About 1 year using the app
May 5, 2021

Personalized customer service which was really helpful. I am new to the app so still seeing how it goes but my initial experience has been very positive.

JUST FRED.
United States
About 1 year using the app
Secomapp replied May 6, 2021

Hi JUST FRED.,

You made our day with your kindness and your awesome review. We are so grateful to have you with us and we could not be happier to have your trust and satisfaction! With the support from our precious customers, we would definitely work harder to improve our app and support.

Should you have any further assistance, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.

March 15, 2016

If I can give the app and the team 10 stars, I will.

Great app, really increase my conversion rate. Highly customizable, and works very smoothly.
You know, there are lots of apps out there look good, but not after you get them and realize that they doesn't work as well as they promised or as you wished.

Not this one.

And the team is extremely helpful and responsive. Always willing to help and solve code-newbie problems I had.

Unature
Taiwan
About 1 year using the app
January 15, 2021

An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended!

Honey Play Box
United States
About 1 year using the app
Secomapp replied February 5, 2021

Thank you for taking the time to leave a review. We're happy to hear that our customer service was able to help you with the issues and get the app runs properly for you!