Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

Edited August 30, 2021

Trix is a really helpful customer service guide! She is quick to respond and very helpful for different queries. The app is also really helpful as it serves different options for us to give free gifts to our customers!

Bottomslab Global
Singapore
9 months using the app
Secomapp replied September 1, 2021

Hi Bottomslab Global,

Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Rio
Free Gifts - Customer Support Team.

April 16, 2022

I installed this app to give away free product for customers to choose in the cart when spending a specific amount. This app does it perfectly. Easy to setup. I needed some style changes to match the store and these were completed by the app dev team within hours of the request. Fantastic service and thoroughly recommend.

Zero-G Digital Audio Samples and Soundware
United Kingdom
9 months using the app
Secomapp replied April 18, 2022

Dear Zero-G Digital Audio Samples and Soundware,

We are ecstatic and grateful for your wonderful feedback on our services! That note will undoubtedly aid us in our quest for outstanding customer service!

Feel free to contact us via LiveChat or email at support@secomapp.com if you have any questions!

All the best!
Ellie
Free Gifts - Customer Support Team.

April 11, 2019

Very useful app for increasing sales and promotions. Does exactly what it claims to do. The support team was very helpful.

BigHaat.com
India
9 months using the app
Edited June 26, 2019

We are using this app to offer a free gift (comprised of x8 variants) to our customers.

The app works nicely, the quick support and installs from Louis @ Secom have been brilliant.

spicegirls-australia
United Kingdom
9 months using the app
May 21, 2021

Good support from Robert! App is also excellent! Great value for our shop and for our customers. Great support from Robert! App is also excellent! Great value for our shop and for our customers.

Cancam
Norway
9 months using the app
Secomapp replied May 21, 2021

Hi Cancam,

I can't express in words how grateful we are to have a chance to support a warm-hearted customer like you! Robert will definitely be happy to hear that. Our team will work tirelessly to develop new features and improve our support.

Don't hesitate to drop us a message via live chat or email address support@secomapp.com. We are always willing to assist you!

Cheers,
Sam
Free Gifts - Customer Support Team.

Edited July 15, 2021

Great app and responsive customer service! Helped me get my free gifts up and running on my Shopify store!

Bottomslab MY
Malaysia
9 months using the app
Secomapp replied July 16, 2021

Good day to you Bottomslab MY,

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder on improving our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Ellie
Free Gifts - Customer Support Team.

February 19, 2019

Really Great! Support was quick to solve my issues! Definately recommend using to promote your shop

Oz Hair & Beauty
Australia
9 months using the app
December 18, 2016

This App is Amazing for all of us at Run Gum Energy Gum. Support is amazing and it is flawless!

N0806wds S
United States
9 months using the app
June 17, 2021

We were looking for a nice and efficient app to set some bundle offers and made a good choice with this great app. It's really well designed to fill our needs, like having part of a stock of a same sku to be used as a classical item (to be purchased by our customers) and some to be used for promotion. Above all, the support is really quick, nice and efficient. Thanks a lot Trix and the team. Fred

Colorful Black
France
9 months using the app
Secomapp replied June 18, 2021

Hi Colorful Black,

We are all so proud that our app and support can make you feel satisfied! Trix would be really happy to read your review. Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Rio
Free Gifts - Customer Support Team.

October 18, 2017

Great app! we have been using on our store and it gives us great flexibility with the promotions we wish to run. Support has been incredible, always helping with any questions we have and ensuring our promo runs smoothly.

Kora Organics By Miranda Kerr
Australia
9 months using the app