Reviews (157)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and comprehensive shipping features. It integrates seamlessly with Shopify, automating order imports and facilitating easy shipment bookings and tracking. Merchants report shipping cost reductions of 30-40% and competitive rates for LTL shipments. Key features include batch printing of shipping labels and scheduling pickups. Exceptional customer service is frequently highlighted, with specific account managers praised for their support. The app also enables global shipping, helping merchants expand internationally.

December 5, 2017

We've been very happy with the app so far, the rates are competitive and shipping times are quicker than Canada Post - will definitely continue using!

Shop Words And Co
Canada
Almost 2 years using the app
March 2, 2020

Quick and easy way to fulfill orders. Best part is the fast and efficient technical support that they provide.

The CoffeeGenius
Canada
Almost 2 years using the app
Edited February 7, 2018

Great app and very good customer support. The shipping rates have been unbeatable. Jay from Freightcom has been very pleasant to work with. They're also working very hard to make the app more user friendly with more new features. Look forward to growing with them together.

Kimmy
Whisk Premium Matcha
www.whiskmatcha.ca

Whisk Matcha
Canada
Almost 2 years using the app
Edited November 22, 2018

App works very well and it's great having this option during the Canada Post strike. I had a problem - one of the carriers - DICOM didn't deliver and even tried to charge me for returning the item to me. It took a while but eventually it was resolved and I received a credit for the non-delivery. Thanks, Freightcom.

Cool East Market
Canada
Almost 2 years using the app
February 3, 2018

Great company to deal with my rep Robert is more than excellent with his customer service for any questions and problems with carriers I have.
on a scale of 1-10 they are a 12 I fully recommend them for all your shipping needs

Cutter Loose
Canada
Almost 2 years using the app
February 9, 2018

I am so happy we added this app to our site. Their rates are amazing and their consumer services is outstanding. I'm also extremely happy that they offer both Canadian and US shipping carriers. We are Canadian based and have many Canadian customers, but also have a large US clientele.

Using Frightcom allows our customers the opportunity to choose based on shipping need, speed of delivery, cost of delivery, carrier, etc... The best app we've found.

Buck Naked Soap Company
Canada
Over 1 year using the app
April 5, 2018

AN ABSOLUTE MUST FOR ALL CANADIAN SHOPIFY STORES
We've been looking for a shipping solution within Shopify that will send tracking info direct to our customers, and Freightcom covers that. Along with, auto populating your customer's info from the order, and offering real time LOW rates. We've shipped with other 3rd parties and Freightcom in 9/10 postal codes were less expensive. Working with Freightcom is a no brainer. It's been about a month that we've signed up, used the service for Shopify orders as well as phone orders and are 100% satisfied with everything including their customer service.
Well done Freightcom!

Steri Studio
Canada
Over 1 year using the app
September 5, 2018

The app worked perfectly. There were a few issues but the Freightcom team sorted them out. Great communication, great pricing and a great team.

Sovereign Juice Co
Canada
Over 1 year using the app
October 10, 2019

Easy to use and to integrate, been using it for a while now and their support team has been very helpfull.

PJ Trailers Canada, Inc.
Canada
Over 1 year using the app
Edited June 10, 2020

Love it! Easy integration with my shop and has allowed me to ship to my customers waaaay faster and cheaper than with my previous shipper. Would love some extra finessing of the email design but overall really useful for small businesses especially during pandemic times when many shippers are super backed up and slow. Would recommend!

Strut Jewelry
Canada
16 days using the app