Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants, especially from small businesses, praise this app for its cost-effectiveness and seamless integration with Shopify and Amazon. It automates order details and simplifies shipping, offering savings of 30-40% on shipping costs. The customer service is proactive and supportive, enhancing user experience. The app also provides a variety of shipping options, including international, competitive rates, support for claims, and free shipping supplies.
Refine
-
By rating
ClickShip seems like it is still in the infancy stages at least where any claims are involved. We had an e-bike ship to a customer and show up as if it had flown from across the globe. The box was completely mangled and attempted to have been taped back together but the damage had already been done by that time.
The main problem is, ClickShip's "insurance coverage" they claim to have has still ...
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the shipment.
After reviewing your ...
You can only add live rates to your site with the $517/month advanced shopify plan.
I get a cheaper UPS rate through Shopify than Click Ship, so not sure what the advantage is?
I think I will be uninstalling this app, and just using the UPS labels that are already available through Shopify
It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration.
Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on ...
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double ...
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually ...